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Interested in a career as a medical receptionist? Becoming a medical receptionist in Australia doesn't necessarily require formal education, but strong organisational skills, business administration skills and a good understanding of medical terminology can go a long way. 

If you're looking to enhance your chances of securing a medical receptionist job, consider enrolling in some foundation education – like a medical reception course. OCA’s management courses will help you acquire essential skills in administration – specifically health administration, from scheduling appointments to managing patient records. 

Read on to uncover steps you can take to start your career as a medical receptionist, as well as which courses might be the right fit for you.

Medical Receptionist Overview

A medical receptionist in Australia is the go-to person at the front desk of a medical practice. They handle tasks like scheduling appointments, managing patient records, and fielding phone calls. Good communication skills, organisational skills and basic medical terminology are essential in this role. 

Day in the Life of a Medical Receptionist 

What does a day in the life of a medical receptionist look like? 

Typical Daily Duties

  • Scheduling Appointments: One of the primary duties, often done over the phone or in-person.
  • Patient Records: Keeping track of patient records and ensuring they're up-to-date and confidential.
  • Front Desk Operations: Acting as the first point of contact for patients, welcoming them as they arrive at the medical office or facility.
  • Phone Calls: Managing incoming and outgoing calls, including confirming appointments and addressing queries.
  • Data Entry: Inputting information into the practice management system, including new enrolments and updating existing records.
  • Medical Administration: Handling prescriptions, referrals, and basic billing duties.

Medical Receptionist Skills

As a medical receptionist, you’ll need a blend of soft skills (skills you may already have) and hard skills (skills you’d learn through a medical reception course). 

Medical Receptionist Soft Skills

  • Empathy
  • Communication
  • Organisation
  • Teamwork
  • Multitasking
  • Adaptability
  • Time Management
  • Attention to Detail

Hard Skills for Medical Receptionist

  • Medical Terminology: Proficient in the language used within medical practices and healthcare settings.
  • Anatomical Language: Ability to understand and utilise anatomical terms and structures.
  • Equipment Knowledge: Familiarity with medical equipment and diagnostic procedures.
  • Pharmacology Terms: Understanding of medication-related terminology.
  • Assessment Skills: Ability to complete medical terminology assessments.

How Much Can You Earn as a Medical Receptionist?

The average medical receptionist salary for an Australian receptionist is $56,784, according to Labour Market Insights. Considering a medical receptionist is an adjacent career path, you could expect to earn the same or similar. 

However, further study, like enrolling in a management course could not only boost your earning potential but also open doors to higher roles within medical reception and health administration. It's a strategic way to upskill, making you a more valuable asset to any medical practice or healthcare facility.

Medical Receptionist Employment Outlook 

According to the latest data by Jobs and Skills Australia, the employment landscape for medical receptionists looks fairly stable for the period from November 2021 to November 2026. 

The projection indicates a modest growth of about 2.1%, which translates to approximately 3,800 new jobs. The total number of workers in this role is expected to rise from 181,700 in 2021 to 185,500 by 2026.

How to Become a Medical Receptionist 

In Australia, there are more pathways than ever to dive into this fulfilling role within the healthcare industry.

  • Online Courses: One great way to kickstart your career is through online study. Places like Online Courses Australia offer specialised Medical Receptionist courses that cover all you need to know. From mastering medical terminology to understanding health administration, these courses are designed to equip you with both soft and technical skills. And the best part? You can do it all from the comfort of your own home, making it ideal if you're juggling other life commitments.
  • Micro-Credentials: If you're looking for something a bit more focused, consider enrolling in micro-credentials. These are short courses that zero in on specific skills or topics relevant to medical reception, such as developing interpersonal skills or conflict management

Start Your Medical Receptionist Course Today

Considering a pivot into the healthcare industry? Start today with Online Courses Australia. We offer comprehensive medical receptionist courses tailored to set you on the right career path.

Course Content that's Got Your Back
Our curriculum is built to equip you with the practical skills and foundational knowledge necessary for a thriving career in medical administration. Whether it's learning the intricacies of medical terminology or mastering the art of health administration, you can be assured we've got the right modules for you.

Adaptability That Suits You
Our courses are designed to offer flexibility, accommodating both full-time and part-time commitments. You can forget about the hassle of commuting or fulfilling prerequisites; high-quality, Australian-based training is now just a click away.

Your New Chapter Starts Here
So, are you ready to take the plunge and make a real difference as a medical receptionist? There's no time like the present. Enrol with Online Courses Australia today and step confidently into a stable and rewarding profession.

Medical Reception & Terminology Info Pack Download


If you have additional questions about our medical receptionist courses or our full range of courses that cover more than 20 different professional industries: 

Related Courses & Roles 

If you enjoy working in administration and management, we have a range of courses we think you’ll love. 

Here are some related courses and roles to check out:

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