Conflict resolution is a critical managerial skill. This short course explores the factors that drive conflict and ways to effectively intervene and facilitate positive outcomes in any situation. By learning to identify conflict in its early stages, you'll be able to respond with confidence and effectively manage workplace situations before they escalate.
"I was a bit sceptical about using an online course I had only Googled, but they are fantastic ☺ I have just completed my course and it was amazing! Learnt a lot and whenever I needed help, it was always there for me. Never had any dramas and everyone is very friendly. Give it a go, it’s worth it!" - Felicity
Upon completion of this course you’ll be able to:
- Identify and assess conflict situations
- Clarify the factors and issues relevant to conflict while exploring possible resolutions using appropriate communication techniques
- Conduct conflict resolution meetings with involved parties and know when to refer to mediation or counselling processes
- Record and use lessons learnt in order to improve service delivery and organisational policy
We're committed to you! As an OCA student you will receive a range of support services to assist you with your learning journey. This includes: live chat, technical, admin and general course support and a dedicated trainer to support your learning.
Course Delivery + Learner Support
This qualification is delivered online. As soon as you enrol, you’ll be provided with a login and password so you can access our OCA e-learning centre 24/7. You can study at your own pace, from the comfort of your home. All course materials are 100% online, and delivered via our innovative e-learning experience.
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Course Delivery & Start
Start anytime flexible studyTrainer
You will have an allocated personal trainer
