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Frequently Asked Questions

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Getting Started
Who are Online Courses Australia?

Online Courses Australia is a global, online learning platform with 200+ short online courses and Micro-Credentials. Our courses are delivered completely online, and our learning content is accessible to everyone, worldwide! Our course categories include Aged Care, Counselling & Mental Health, Animal Health, Business, Marketing, Education, Childcare, Fitness & Health, Human Resources, Events, Travel & Tourism, Training & Assessment. Our partnership companies include Shopify, WTFN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

Are there any requirements to study this course?

Our courses are suitable for anyone motivated to improve, upskill or reskill. All you need is a computer, laptop, tablet or phone, and away you go. You do not need prior qualifications or “prerequisites" to complete any of our online courses. If you would like to discuss this further, please get in touch with our support team at any time via live chat on our website, our learning platform, email [email protected], or call 1300 611 404.

Is Online Courses Australia accredited?

Online Courses Australia (OCA) is a provider of non-accredited training, we are not a registered training organisation (RTO).  OCA is endorsed by The CPD Service (CPD). CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities.  It enables learning to become conscious and proactive, rather than passive and reactive. CPD is a form of life-long learning or training in a structured way. Completing CPD endorsed learning gives you CPD points. These points can then be used in your portfolio, resume or future career as a professional.

Want to know more? Online Courses Australia’s Industry Mentor, Miranda explains HERE

CPD

What does the CPD service endorsement mean?

CPD Endorsement means all Online Courses Australia course content has been thoroughly assessed by the CPD body. Independent experts from the CPD body have assessed our learning objectives, learning materials, student policies, and procedures, for each course and approved the content. This includes the learning content and course assessments. The CPD body has endorsed our learning for continuing professional development so our students can be assured that our courses are of an extremely high standard.

Every student will receive a digital badge displaying their CPD points achieved. A digital badge is a virtual acknowledgment of a Microcredential, online course, or professional achievement. Digital badges are portable, sharable, and most importantly, verifiable. Every student receives an online portfolio where digital badges can be stored. So, you can share this with prospective employers, friends, and colleagues. You can also store all your learning and credentials in one secure place.

The completion of our courses and the accompanying digital CPD badges demonstrate you have taken steps to improve your skills and keep up to date with industry advancements. This can be beneficial in giving you an edge over other applicants during job applications. However, it is important to note that they will not take the place of required levels of specific education.

What is CPD for? What will CPD do for you?

The CPD process assists your professional development on an ongoing basis. Its function is to help you record, review and reflect on your learnings. It’s not a tick-box document recording the training you have completed; it is more detailed with your progress monitored. Engaging in Continuing Professional Development ensures that both academic and practical qualifications do not become outdated or obsolete; allowing individuals to continually ‘up skill’ or ‘re-skill' themselves, regardless of occupation, age or educational level.

What will CPD do for you?

CPD can help you to reflect, review and document your learning, develop and update your professional knowledge and skills.

It is also practical for:

  • Providing an overview of your professional development
  • Reinforcing your achievements and your progress
  • Continuing reminders of your career goals
  • Discover omissions in your skillsets and capabilities
  • Discover additional development requirements
  • Provide examples and scenarios for your resume or interview
  • Demonstrate your professional standing to clients and employers
  • Guide your career development or potential career change

Upon course completion, every student will receive a digital badge displaying their CPD points achieved. A digital badge is a virtual acknowledgement of a micro-credential, online course or professional achievement. Digital badges are portable, sharable and most importantly, verifiable.

Think of it as a new way to demonstrate or prove you have completed a course. Every student receives an online portfolio where digital badges can be stored. So, you can share this with prospective employers, friends and colleagues. You can also store all your learning and certificates in one secure place.

Want to know more? Online Courses Australia’s Industry Mentor, Miranda explains HERE

CPD

Do I need to have finished high school to study with Online Courses Australia?

You do not need to finish school to study with OCA, our courses are available and suitable for anyone with the motivation to improve, upskill or reskill. All you need is a computer, laptop, tablet or phone and away you go. You do not need prior qualifications or “pre- requisites” to complete any of our online courses. If you would like to discuss this further, please contact our support team, any time live chat through our website, via our learning platform, email [email protected], or call 1300 611 404.

What if English is not my first language?

Our courses are provided 100% in English. However, due to the digital nature of our training, you can take your time studying the material and making use of tools such as google translate and Grammarly to help assist you. You will have access to 24/7 tutor, student and technical support teams. If you need to ask a course question or just need general support? Simply reach out any time through our live chat on our website, via our learning platform, email [email protected], or call 1300 611 404.

How do I receive and begin my course?

Depending on the course, you may be able to start your studies right now! You can enrol anytime from any device. Simply choose your course, click ENROL NOW, choose a payment option and complete the one-page checkout. You will receive a confirmation email and tax receipt as soon as you complete the course payment.

This email will contain your course login details (username and password) and instructions on accessing and logging in to your course. Please check your junk/spam folder if you do not receive this email.

Associated with TCA courses will have a 1-2 login turnaround- this will be emailed directly to you! 

 

If you need assistance enrolling, please get in touch with us through our live chat on our website, via our learning platform, email [email protected], or call 1300 611 404.

What student and course support do I receive?

Once you have chosen and enrolled in your course, you will have access to 24/7 tutor, student and technical support teams. Need to ask a course question or simply have general course queries? Simply communicate at any time through our live chat on our website, via our learning platform, email [email protected], or call 1300 611 404.

What is it like to study with Online Courses Australia?

Want to experience what it’s like to study with us? Watch our online student DEMO. Our courses are suitable for anyone with the motivation to improve, upskill or reskill. All you need is a computer, laptop, tablet or phone and away you go. You do not need prior qualifications or “pre-requisites” to complete any of our online courses. If you have a busy life, then online learning is a great option for you! Time management, organisation and a dedicated study area are just some of the helpful tips our student, tutor and technical support team will help you with. With our support, you will soon find yourself settling into a comfortable rhythm of studying towards your chosen career.

How long will you have access to the online course?

Online Courses Australia provide you with LIFETIME access to your course. There is no time limit for completing your certificates. All courses can be studied in your own time at your own pace, allowing you to pause and resume your studies in your time.

How long will my course take?

Each course page on our website provides an estimated number of study hours (underneath the course title at the top of the page). This is a guide only, some of our students complete their studies in half the time, depending on how much study time you are dedicated to.

Is the course interactive?

All our courses have been designed to be interactive with diverse learning styles. We are very proud of our online learning platform and how easy it is to navigate. We are constantly investing in our courses and updating the content as you learn.

What career support do you provide?

Our courses are designed to give you the skills you need to enter a new career, obtain employment, progress in your existing career or simply upskill in a desired field. We cannot guarantee you a job as there are too many variables at play. Gaining employment will be between you, your employer and whether you meet the required skills and the desired personality and culture fit requirements. We do have Job Squad, a series of online resources and job-seeking templates developed by Online Courses Australia available to help you achieve employment success. If you would like more information, you can contact our support team, any time through live chat on our website, via our learning platform, email [email protected], or by calling 1300 611 404

How will I contact Online Courses Australia if I have further questions?

You can contact our support team, any time through live chat on our website, via our student log in learning platform, email [email protected], or by calling 1300 611 404.

Technical Support
What computer skills do I need for my course?

You don't need to be a computer expert to succeed in our online training however basic computer skills are required to study comfortably. Skills such as typing, navigating the internet and the knowledge of computer software programs, Microsoft Word, Excel would be beneficial. Want to know what it's like to study with us? Check out our online DEMO.

What is it like to study with Online Courses Australia?

Want to experience what it’s like to study with us? Watch our online student DEMO. Our courses are suitable for anyone with the motivation to improve, upskill or reskill. All you need is a computer, laptop, tablet or phone and away you go. You do not need prior qualifications or “pre-requisites” to complete any of our online courses. If you have a busy life, then online learning is a great option for you! Time management, organisation and a dedicated study area are just some of the helpful tips our student, tutor and technical support team will help you with. With our support, you will soon find yourself settling into a comfortable rhythm of studying towards your chosen career.

How will I contact Online Courses Australia if I have further questions?

You can contact our support team, any time through live chat on our website, via our student log in learning platform, email [email protected], or by calling 1300 611 404.

Assessment & Quizzing
Are there assessment or exams in the courses?

Yes, you will be required to complete a self-assessment quiz that includes both single and multiple-choice questions. You will be able to attempt this test as many times as you require, however you will need to receive a 100% score by answering all the answers correctly. This is to ensure you have read and understood all your resource/learning pages.

What is online learning and studying with Online Courses Australia like?

Want to know what it's like to study with us? Check out our online DEMO. Online learning is easier than learning face to face. By studying an online course, the usual obstacles of location and time constraints are eliminated, so you are free to study where and when you want. You will need to self-manage your time and be organised, combined with our support, you will soon find yourself settling into a comfortable rhythm of study.

How will I contact Online Courses Australia if I have further questions?

You can contact our support team, any time through live chat on our website, via our student log in learning platform, email [email protected], or by calling 1300 611 404.

Accounts & Payment
What are the payment methods available? Is there a payment plan option?

We offer 3 payment methods: Upfront (via all major Credit Cards, PayPal, Apple Pay and Bank Transfer) Afterpay AND flexible weekly payment plans for as little as $25 per week. If you need further payment support please contact our support team at any time through live chat on our website, email [email protected], or by calling 1300 611 404.

Can I purchase courses for multiple people?

You can do this by purchasing the courses individually via our website or you can send us a request via email at [email protected].

Can I request an invoice before purchasing a course?

You can request an invoice or tax receipt anytime, simply email our friendly team at [email protected].

Can I purchase a course as a gift?

Give the gift of education! You can purchase any of our courses as a gift, simply send an email to [email protected] with the course details. We will organise an email Gift Card for you.

Can I create my own course bundle?

On our website, you will discover multiple, valuable courses you may want to bundle together? Let us customise a bundle that is right for you! Please email the complete list of certificates (including course links) via email [email protected] and we will create it for you.

How will I contact Online Courses Australia if I have further questions?

You can contact our support team, any time through live chat on our website, via our student log in learning platform, email [email protected], or by calling 1300 611 404.

Course Completion
How will this course assist me with my career?

Studying and completing our courses will demonstrate to potential employers you have the passion and knowledge in your desired field. You can also use our jobs portal to help with your next steps.  Careers by Online Courses Australia has over 80,000 local and national jobs plus free access to next generation employment tools including AIRCV.

How long is the credential valid for?

Our digital credentials are valid for a lifetime. All of our course content is designed, created and updated regularly by industry leaders from Australia and New Zealand, making our courses relevant for today’s skills needs and the future of work.

Can I take more than one course at a time?

Our courses are studied online at your own pace, you are free to study as many or as few courses as you wish. We offer online course bundles that allow you to save on additional courses so that you may receive all the topics related to your training goals. Email us to create a course bundle today via [email protected].

How will I contact Online Courses Australia if I have further questions?

You can contact our support team, any time through live chat on our website, via our student log in learning platform, email [email protected], or by calling 1300 611 404.

Course Credits, Course Completion Acknowledgements & Digital Badges

Upon completion of our courses, you will receive a Course Completion Acknowledgement & Digital Badge from Credly (and course credits or recognition of prior learning to future courses for selected courses).  This demonstrates your commitment to learning new skills. 

 

What will a Credly digital badge issued by Online Courses Australia do for you?

A quality credential clearly explains what you can do, what you did to earn this and who says you earned it. It is more than a piece of paper.

 

  • The digital version of a credential is easy to share online.
  • The digital version of a credential is secure.
  • This is a trusted method for real-time verification; it is not self-reported.
  • You'll see direct connections between skills and jobs.

Unlock your potential and enhance your professional opportunities with these features:

  • Share your digital badge via LinkedIn and other social platforms
  • Share your digital badge to a mobile wallet for on-the-job credential verification
  • Customise your badges or course completion acknowledgments
  • Accept, view and share your digital badge in your local language
  • Access labor market insights for your desired industry

Learn more about how this works

 

You can share your digital badge via Credly worldwide to friends, family and work colleagues to verify the skills you have gained. 

Cancellation & Deferral
Is there a refund/cancellation policy?

You will be eligible for a full refund of fees paid ONLY if Online Courses Australia cancels the nominated course before you have logged in to access the system. 

You will be eligible for a refund of fees paid ONLY if you, the student, decide to cancel within the 7-day money-back guarantee period; please note there is an admin fee of $50 (to cover processing fees/set up fees we incur). 

You will need to pay these fees in total if you have incurred additional late/failed payment fees with our payment plan provider (Debit Success or Zeefi). Apply to cancel your course now. 

Online Courses Australia does not offer full refunds outside of the 7-day period under any circumstances due to our significant intellectual property and goodwill. If you have further questions, don't hesitate to get in touch with us at: [email protected].

You can:

  • Opt to transfer to a different course if your chosen course is unsuitable. 
  • Opt to transfer the course to a different person (friend, family or someone interested in taking over the course) 
  • Unlimited Access: so you can return to complete the course at any time *Dependent on the course  

Non-completion

No refund of fees or release from financial commitment will be granted for the non-completion of studies.

Appeals

OCA has a fair and equitable process for dealing with student complaints and appeals.

OCA has a three-tiered approach to complaints:

  • Informal complaints
  • Formal complaints
  • Appeals

If you have a complaint about anything related to your course, you should try to resolve the problem by speaking to one of our team members. However, if you feel that you cannot do this or if your complaint or concern is about something that is not directly related to your course, you may contact Student Support Services. If you cannot resolve your problem by the informal discussion, you can make a formal complaint using the appropriate form – contact Student Support for a copy of this form at [email protected].

How will I contact Online Courses Australia if I have further questions?

You can contact our support team, any time through live chat on our website, via our student log in learning platform, email [email protected], or by calling 1300 611 404.

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