Frequently Asked Questions
Our FAQs could help you quicker
You're here because you may have an issue that needs resolving, and we're here because we love to help! Please see below for categories of common issues, and more specifically links to answers that will helpfully resolve them.
Getting Started
Getting Started
How long will my course take?
All our courses are self-paced. This means they can be completed as quickly or as slowly as you like. The only limitation you have is the course access period - this is the default amount of time you are given to access and complete the course. At this time, we offer unlimited access to our courses and this includes access to updates on the course. See our terms and conditions for more information.
Although all of our courses are 100% online, most include learning guides in the form of printable pdf’s. You may print these off any time and use them as work books.
No, you do not require any additional resources to complete your course online.
Once you are enrolled as a student, you will have access to additional resources including online study tips, resume development and career services.
Technical Support
Technical Support
Firefox, Google Chrome or Safari
For the best results, we recommend you use your computer or laptop.
Adobe Flash Player is a plugin that allows browsers such as Firefox to display Flash media on web pages. Flash is often used for animations, videos and games. This article explains how to install Flash on a firefox browser - https://support.mozilla.org/en-US/kb/install-flash-plugin-view-videos-animations-games
Assessments & Quizzing
Assessments & Quizzing
All of our assessments are automatically marked by our system.
Unlimited
Accounts & Payments
Accounts & Payments
Simply use your email confirmation as your receipt
Your employer can pay for the course online using credit card, paypal or apple pay.
Course Completion
Course Completion
Simply email support@onlinecoursesaus.com.au
You will receive a certificate within 30 days of completion.
Cancellation & Deferral
Cancellation & Deferral
No need, as long as your course is active on our website (and not currently under review) you will have unlimited access to your course.
No need, as long as your course is active you will not need to defer.
You can cancel your course, however we do not offer refunds.
