Frequently Asked Questions
Our FAQs could help you quicker
You're here because you may have an issue that needs resolving, and we're here because we love to help! Please see below for categories of common issues, and more specifically links to answers that will helpfully resolve them.
Getting Started
Getting Started
Online Courses Australia is a global course platform that started in 2010 with 10 courses, since then we have grown to over 150 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.
Our courses span across many categories including Aged Care, Counselling, Animal Heath, Business, Marketing, Education & Childcare, Fitness & Health, HR, Events, Travel & Tourism and Training and Assessment.
Some of the companies we work with include Shopify, WTFN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.
Our courses span across many categories including Aged Care, Counselling, Animal Heath, Business, Marketing, Education & Childcare, Fitness & Health, HR, Events, Travel & Tourism and Training and Assessment.
Some of the companies we work with include Shopify, WTFN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.
No, there are no entry requirements for our courses.
No, you do not need to have finished school to study this course, this course is open to everyone.
This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.
All our courses are accessible online on any device. You may complete them at your own pace and at your own time. Once you are enrolled you will be allocated a personal mentor to help you whenever you need! You simply communicate with your mentor through our online platform.
After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.
Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.
Would you like to know what its like to study with us? Check out our online DEMO. Online learning is easy, if not easier than learning face to face. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organised, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
At Online Courses Australia we provide you with LIFETIME access to your course. Therefore there is no time limit for completing your course. It can be studied in your own time at your own pace.
Each course page on our website provides a number of study hours (underneath the course title at the top of the course page).
All the required material for your course is included in the online system, you do not need to buy anything else.
Yes, all our courses have been designed to be interactive. We are very proud of our online learning and we are constantly investing in our courses to make them even more enjoyable.
Job Squad was developed by Online Courses Australia to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase, this month. This is a limited time offer! We have received hundreds of great reviews for this program.
You can contact our support team, at any time through live chat on our website, via our learning platform, email (support@onlinecoursesaus.com.au), or by calling 1300 611 404.
Technical Support
Technical Support
You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).
Would you like to know what its like to study with us? Check out our online DEMO. Online learning is easy, if not easier than learning face to face. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organised, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
You can contact our support team, at any time through live chat on our website, via our learning platform, email (support@onlinecoursesaus.com.au), or by calling 1300 611 404.
Assessment & Quizzing
Assessment & Quizzing
Yes, you will be required to complete a multiple-choice test online at the end of each topic within your course and you can do this test as many times as you require.
Would you like to know what its like to study with us? Check out our online DEMO. Online learning is easy, if not easier than learning face to face. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organised, but with our help, you'll soon find yourself settling into a comfortable rhythm of study.
You can contact our support team, at any time through live chat on our website, via our learning platform, email (support@onlinecoursesaus.com.au), or by calling 1300 611 404.
Accounts & Payments
Accounts & Payments
We accept payments via all major Credit Cards, Paypal, Apple Pay and Bank Transfer. We also offer weekly payment plans for $50 per week.
Yes, you can do this by purchasing individually via website or send us a request via email at support@onlinecoursesaus.com.au
Yes, you can request for an invoice via email at support@onlinecoursesaus.com.au
Yes, you can purchase this course as a gift, simply send an email to support@onlinecoursesaus.com.au with the course details and we can accommodate this.
Yes, you can customise your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email support@onlinecoursesaus.com.au and we will create them for you.
You can contact our support team, at any time through live chat on our website, via our learning platform, email (support@onlinecoursesaus.com.au), or by calling 1300 611 404.
Course Completion
Course Completion
You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. You can also include it in your resume/CV, professional social media profiles and job applications. Our completion Certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.
Our courses are designed to give you the skills you need to help you try a new career, obtain employment or progress in your existing career, unfortunately we cannot guarantee you a job.
Studying and completing our courses will show employers that you have the knowledge in this field, additionally you will gain more confidence in your area of expertise.
Our Certificates are valid for life and do not need renewing.
All our courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.
You can contact our support team, at any time through live chat on our website, via our learning platform, email (support@onlinecoursesaus.com.au), or by calling 1300 611 404.
Cancellation & Deferral
Cancellation & Deferral
Yes, we have a 7-day money-back refund guarantee. Just send us an email to support@onlinecoursesaus.com.au with the subject Refund so we can accommodate your request.
You can contact our support team, at any time through live chat on our website, via our learning platform, email (support@onlinecoursesaus.com.au), or by calling 1300 611 404.
