Frequently Asked Questions

Our FAQs could help you quicker

You're here because you may have an issue that needs resolving, and we're here because we love to help! Please see below for categories of common issues, and more specifically links to answers that will helpfully resolve them.

Getting Started

Who are Online Courses Australia?

Online Courses Australia is a global course platform that started in 2010 with 10 courses, since then we have grown to over 150 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.
Our courses span across many categories including Aged Care, Counselling, Animal Heath, Business, Marketing, Education & Childcare, Fitness & Health, HR, Events, Travel & Tourism and Training and Assessment.
Some of the companies we work with include Shopify, WTFN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

Are there any requirements to study this course?

No, there are no entry requirements for our courses.

Do I need to have finished high school to complete this course?

No, you do not need to have finished school to study this course, this course is open to everyone.

What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

Is this course 100% online and what support will I receive?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time. Once you are enrolled you will be allocated a personal mentor to help you whenever you need! You simply communicate with your mentor through our online platform.

How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

When can I start my course?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

What is online learning like and What is it like to study with OCA?

Would you like to know what its like to study with us? Check out our online DEMO. Online learning is easy, if not easier than learning face to face. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organised, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

How long will you have access to the online course?

At Online Courses Australia we provide you with LIFETIME access to your course. Therefore there is no time limit for completing your course. It can be studied in your own time at your own pace.

How long will my course take?

Each course page on our website provides a number of study hours (underneath the course title at the top of the course page).

Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

Is the course interactive?

Yes, all our courses have been designed to be interactive. We are very proud of our online learning and we are constantly investing in our courses to make them even more enjoyable.

What Career Support do you provide?

Job Squad was developed by Online Courses Australia to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase, this month. This is a limited time offer! We have received hundreds of great reviews for this program.

How will I contact Online Courses Australia if I have any questions?

You can contact our support team, at any time through live chat on our website, via our learning platform, email (support@onlinecoursesaus.com.au), or by calling 1300 611 404.

Technical Support

What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

What is online learning like and What is it like to study with OCA?

How will I contact Online Courses Australia if I have any questions?

You can contact our support team, at any time through live chat on our website, via our learning platform, email (support@onlinecoursesaus.com.au), or by calling 1300 611 404.

Assessment & Quizzing

Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of each topic within your course and you can do this test as many times as you require.

What is online learning like and What is it like to study with OCA?

Would you like to know what its like to study with us? Check out our online DEMO. Online learning is easy, if not easier than learning face to face. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organised, but with our help, you'll soon find yourself settling into a comfortable rhythm of study.

How will I contact Online Courses Australia if I have any questions?

You can contact our support team, at any time through live chat on our website, via our learning platform, email (support@onlinecoursesaus.com.au), or by calling 1300 611 404.

Accounts & Payments

Course Completion

What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. You can also include it in your resume/CV, professional social media profiles and job applications. Our completion Certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

Am I guaranteed to get a job with this certificate?

Our courses are designed to give you the skills you need to help you try a new career, obtain employment or progress in your existing career, unfortunately we cannot guarantee you a job.

How will this course assist me with my career?

Studying and completing our courses will show employers that you have the knowledge in this field, additionally you will gain more confidence in your area of expertise.

How long is the certificate valid for?

Our Certificates are valid for life and do not need renewing.

Can I take more than one course at a time?

All our courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

How will I contact Online Courses Australia if I have any questions?

You can contact our support team, at any time through live chat on our website, via our learning platform, email (support@onlinecoursesaus.com.au), or by calling 1300 611 404.

Cancellation & Deferral