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Frequently Asked Questions

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Getting Started
Who are Online Courses Australia?

Online Courses Australia is a global, online learning platform with 200+ short online courses and Micro-Credentials. Our courses are delivered completely online, and our learning content is accessible to everyone, worldwide! Our course categories include Aged Care, Counselling & Mental Health, Animal Health, Business, Marketing, Education, Childcare, Fitness & Health, Human Resources, Events, Travel & Tourism, Training & Assessment. Our partnership companies include Shopify, WTFN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

Are there any requirements to study this course?

Our courses are suitable for anyone with the motivation to improve, upskill or reskill. All you need is a computer, laptop, tablet or phone and away you go. You do not need prior qualifications or “pre-requisites” to complete any of our online courses. If you would like to discuss further, please contact our support team, at any time via live chat on our website, our learning platform, email support@onlinecoursesaus.com.au, or call 1300 611 404.

Is Online Courses Australia accredited?

Yes! Online Courses Australia is accredited with the globally recognised CPD Service, meaning that every hour of learning = 1 CPD point. CPD stands for Continuing Professional Development (CPD) and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities. It enables learning to become conscious and proactive, rather than passive and reactive. CPD is a form of life-long learning or training in a structured way. Completing CPD endorsed learning gives you CPD Points. These points can then be used in your portfolio, resume or future career as a professional.

Want to know more? Online Courses Australia’s Industry Mentor, Miranda explains HERE

CPD

What does the CPD service certification mean?

CPD Service certification means all Online Courses Australia course content has been thoroughly assessed by the CPD body. Independent experts from the CPD body have assessed our learning objectives, learning materials, student policies and procedures for each course and approved the content. This includes the learning content and course assessments. The CPD body has endorsed our learning for continuing professional development so our students can be assured that our courses are of an extremely high standard.

In addition to your course certificate, every student will receive a digital badge displaying their CPD points achieved. A digital badge is a virtual acknowledgement of a micro-credential, online course or professional achievement. Digital badges are portable, sharable and most importantly, verifiable.

Think of it as a new way to demonstrate or prove you have completed a course. Every student receives an online portfolio where digital badges can be stored. So, you can share this with prospective employers, friends and colleagues. You can also store all your learning and certificates in one secure place.

Want to know more? Online Courses Australia’s Industry Mentor, Miranda explains HERE

CPD

What is CPD for? What will CPD do for you?

The CPD process assists your professional development on an ongoing basis. Its function is to help you record, review and reflect on your learnings. It’s not a tick-box document recording the training you have completed; it is more detailed with your progress monitored. Engaging in Continuing Professional Development ensures that both academic and practical qualifications do not become outdated or obsolete; allowing individuals to continually ‘up skill’ or ‘re-skill' themselves, regardless of occupation, age or educational level.

What will CPD do for you?

CPD can help you to reflect, review and document your learning, develop and update your professional knowledge and skills.

It is also practical for:

  • Providing an overview of your professional development
  • Reinforcing your achievements and your progress
  • Continuing reminders of your career goals
  • Discover omissions in your skillsets and capabilities
  • Discover additional development requirements
  • Provide examples and scenarios for your resume or interview
  • Demonstrate your professional standing to clients and employers
  • Guide your career development or potential career change

Upon course completion, every student will receive a digital badge displaying their CPD points achieved. A digital badge is a virtual acknowledgement of a micro-credential, online course or professional achievement. Digital badges are portable, sharable and most importantly, verifiable.

Think of it as a new way to demonstrate or prove you have completed a course. Every student receives an online portfolio where digital badges can be stored. So, you can share this with prospective employers, friends and colleagues. You can also store all your learning and certificates in one secure place.

Want to know more? Online Courses Australia’s Industry Mentor, Miranda explains HERE

CPD

Do I need to have finished high school to study with Online Courses Australia?

You do not need to finish school to study with OCA, our courses are available and suitable for anyone with the motivation to improve, upskill or reskill. All you need is a computer, laptop, tablet or phone and away you go. You do not need prior qualifications or “pre- requisites” to complete any of our online courses. If you would like to discuss this further, please contact our support team, any time live chat through our website, via our learning platform, email support@onlinecoursesaus.com.au, or call 1300 611 404.

What if English is not my first language?

Our courses are provided 100% in English. However, due to the digital nature of our training, you can take your time studying the material and making use of tools such as google translate and Grammarly to help assist you. You will have access to 24/7 tutor, student and technical support teams. If you need to ask a course question or just need general support? Simply reach out any time through our live chat on our website, via our learning platform, email support@onlinecoursesaus.com.au, or call 1300 611 404.

How do I receive and begin my course?

Start your studies right now! You can enrol anytime from any device. Simply choose your course, click enrol now, choose a payment option and complete the one-page checkout. As soon as you complete the course payment, you will receive a confirmation email and tax receipt. This email will contain your course login details (username and password), and instructions on how to access and log in to your course. Please check your junk/spam folder if you do not receive this email.

If you need assistance enrolling, please contact us through our live chat on our website, via our learning platform, email support@onlinecoursesaus.com.au, or call 1300 611 404.

What student and course support do I receive?

Once you have chosen and enrolled in your course, you will have access to 24/7 tutor, student and technical support teams. Need to ask a course question or simply have general course queries? Simply communicate at any time through our live chat on our website, via our learning platform, email support@onlinecoursesaus.com.au, or call 1300 611 404.

What is it like to study with Online Courses Australia?

Want to experience what it’s like to study with us? Watch our online student DEMO. Our courses are suitable for anyone with the motivation to improve, upskill or reskill. All you need is a computer, laptop, tablet or phone and away you go. You do not need prior qualifications or “pre-requisites” to complete any of our online courses. If you have a busy life, then online learning is a great option for you! Time management, organisation and a dedicated study area are just some of the helpful tips our student, tutor and technical support team will help you with. With our support, you will soon find yourself settling into a comfortable rhythm of studying towards your chosen career.

How long will you have access to the online course?

Online Courses Australia provide you with LIFETIME access to your course. There is no time limit for completing your certificates. All courses can be studied in your own time at your own pace, allowing you to pause and resume your studies in your time.

How long will my course take?

Each course page on our website provides an estimated number of study hours (underneath the course title at the top of the page). This is a guide only, some of our students complete their studies in half the time, depending on how much study time you are dedicated to.

Is the course interactive?

All our courses have been designed to be interactive with diverse learning styles. We are very proud of our online learning platform and how easy it is to navigate. We are constantly investing in our courses and updating the content as you learn.

What career support do you provide?

Our courses are designed to give you the skills you need to enter a new career, obtain employment, progress in your existing career or simply upskill in a desired field. We cannot guarantee you a job as there are too many variables at play. Gaining employment will be between you, your employer and whether you meet the required skills and the desired personality and culture fit requirements. We do have Job Squad, a series of online resources and job-seeking templates developed by Online Courses Australia available to help you achieve employment success. If you would like more information, you can contact our support team, any time through live chat on our website, via our learning platform, email support@onlinecoursesaus.com.au, or by calling 1300 611 404

How will I contact Online Courses Australia if I have further questions?

You can contact our support team, any time through live chat on our website, via our student log in learning platform, email support@onlinecoursesaus.com.au, or by calling 1300 611 404.

Technical Support
What computer skills do I need for my course?

You don't need to be a computer expert to succeed in our online training however basic computer skills are required to study comfortably. Skills such as typing, navigating the internet and the knowledge of computer software programs, Microsoft Word, Excel would be beneficial. Want to know what it's like to study with us? Check out our online DEMO.

What is it like to study with Online Courses Australia?

Want to experience what it’s like to study with us? Watch our online student DEMO. Our courses are suitable for anyone with the motivation to improve, upskill or reskill. All you need is a computer, laptop, tablet or phone and away you go. You do not need prior qualifications or “pre-requisites” to complete any of our online courses. If you have a busy life, then online learning is a great option for you! Time management, organisation and a dedicated study area are just some of the helpful tips our student, tutor and technical support team will help you with. With our support, you will soon find yourself settling into a comfortable rhythm of studying towards your chosen career.

How will I contact Online Courses Australia if I have further questions?

You can contact our support team, any time through live chat on our website, via our student log in learning platform, email support@onlinecoursesaus.com.au, or by calling 1300 611 404.

Assessment & Quizzing
Are there assessment or exams in the courses?

Yes, you will be required to complete a self-assessment quiz that includes both single and multiple-choice questions. You will be able to attempt this test as many times as you require, however you will need to receive a 100% score by answering all the answers correctly. This is to ensure you have read and understood all your resource/learning pages.

What is online learning and studying with Online Courses Australia like?

Want to know what it's like to study with us? Check out our online DEMO. Online learning is easier than learning face to face. By studying an online course, the usual obstacles of location and time constraints are eliminated, so you are free to study where and when you want. You will need to self-manage your time and be organised, combined with our support, you will soon find yourself settling into a comfortable rhythm of study.

How will I contact Online Courses Australia if I have further questions?

You can contact our support team, any time through live chat on our website, via our student log in learning platform, email support@onlinecoursesaus.com.au, or by calling 1300 611 404.

Accounts & Payment
What are the payment methods available? Is there a payment plan option?

We offer 3 payment methods: Upfront (via all major Credit Cards, PayPal, Apple Pay and Bank Transfer) Afterpay AND flexible weekly payment plans for as little as $25 per week. If you need further payment support please contact our support team at any time through live chat on our website, email support@onlinecoursesaus.com.au, or by calling 1300 611 404.

Can I purchase courses for multiple people?

You can do this by purchasing the courses individually via our website or you can send us a request via email at support@onlinecoursesaus.com.au.

Can I request an invoice before purchasing a course?

You can request an invoice or tax receipt anytime, simply email our friendly team at support@onlinecoursesaus.com.au.

Can I purchase a course as a gift?

Give the gift of education! You can purchase any of our courses as a gift, simply send an email to support@onlinecoursesaus.com.au with the course details. We will organise an email Gift Card for you.

Can I create my own course bundle?

On our website, you will discover multiple, valuable courses you may want to bundle together? Let us customise a bundle that is right for you! Please email the complete list of certificates (including course links) via email support@onlinecoursesaus.com.au and we will create it for you.

How will I contact Online Courses Australia if I have further questions?

You can contact our support team, any time through live chat on our website, via our student log in learning platform, email support@onlinecoursesaus.com.au, or by calling 1300 611 404.

Course Completion
Certification and Digital Badges

Upon completion of our courses, you will receive a Certificate of Completion recognised worldwide, this certificate demonstrates your commitment to learning new skills. You can share your new qualifications with your friends, relatives, co-workers and employers. You can also include it in your resume/CV, professional social media profiles and job applications.

In addition to a regular certificate of achievement, every student will receive a digital badge displaying the relevant CPD points.  A digital badge is a virtual acknowledgement of a micro-credential, online course or professional achievement. Digital badges are portable, sharable and most importantly, verifiable.

Think of it as a new way to demonstrate or prove you have completed a course. Every student receives an online portfolio where digital badges can be stored. So, you can share this with prospective employers, friends and colleagues. You can also store all your learning and certificates in one secure place.

CPD

 

Am I guaranteed to get a job with this certificate?

Discussing your career path is exciting! Whether you need assistance securing skills for your first job or you are wanting to upskill, reskill or explore new skills, Online Courses Australia have the right course for you! Our courses are designed to give you the skills you require to help you discover a new career, obtain employment or progress in your existing career. We cannot guarantee you a job, gaining employment will be between you, your employer and whether you meet the required skills and the desired personality and culture fit.

We do have Job Squad, a series of online resources and job-seeking templates developed by Online Courses Australia available to help you achieve employment success.

How will this course assist me with my career?

Studying and completing our courses will demonstrate to potential employers you have the passion and knowledge in your desired field. You will receive a Certificate of Completion that is recognised worldwide. You can share your certificate with your friends, relatives, co-workers and employers. You can also include it in your resume/CV, professional social media profiles and job applications. Our completion Certificates are very valuable and will assist you to progress your chosen career. It also demonstrates to your employers how committed you are to upskilling.

How long is the certificate valid for?

Our Certificates are valid for a lifetime! All of our content has been designed in Australia and New Zealand specifically for the Asia- Pacific audience. You will receive a Certificate of Completion that is recognised worldwide, demonstrating your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. You can also include it in your resume/CV, professional social media profiles and job applications. Our completion Certificates are extremely valuable. It will demonstrate to your employers how committed you are to upskilling.

Upon completion of your course, you will receive a digital (downloadable) copy of your Certificate. If you are needing a professional, hard copy, please contact our support team, at any time through our learning platform, email support@onlinecoursesaus.com.au, or by calling 1300 611 404.

Can I take more than one course at a time?

Our courses are studied online at your own pace, you are free to study as many or as few courses as you wish. We offer online course bundles that allow you to save on additional courses so that you may receive all the topics related to your training goals. Email us to create a course bundle today via support@onlinecoursesaus.com.au.

How will I contact Online Courses Australia if I have further questions?

You can contact our support team, any time through live chat on our website, via our student log in learning platform, email support@onlinecoursesaus.com.au, or by calling 1300 611 404.

Cancellation & Deferral
Is there a refund/cancellation policy?

You will be eligible for a full refund of fees paid if OCA cancels the nominated course before you have logged in to access the course. 

If you, the student, decide to cancel within the 7 day money-back guarantee period, please note there is an admin fee of $25 (to cover processing fees/set up fees we incur). If you have incurred additional late/failed payment fees with our payment plan provider, you will need to pay these fees in full (which may be more than $25). Apply to cancel your course now.

OCA does not offer full refunds outside of the 7 day period under any circumstances due to our significant intellectual property and goodwill. 

Please send our friendly team at support@onlinecoursesaus.com.au an email with the subject line REFUND/CANCELLATION so we can accommodate your request.

How will I contact Online Courses Australia if I have further questions?

You can contact our support team, any time through live chat on our website, via our student log in learning platform, email support@onlinecoursesaus.com.au, or by calling 1300 611 404.

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