Frequently Asked Questions
Our FAQs could help you quicker
You're here because you may have an issue that needs resolving, and we're here because we love to help! Please see below for categories of common issues, and more specifically links to answers that will helpfully resolve them.
Getting Started
Getting Started
Online Courses Australia is a global online learning platform with 200+ short online courses and micro-credentials. As our courses are delivered completely online via the internet, our learning content is available worldwide! Our course categories include Aged Care, Counselling, Animal Heath, Business, Marketing, Education & Childcare, Fitness & Health, HR, Events, Travel & Tourism and Training and Assessment.Some of our partnership companies include Shopify, WTFN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.
No, there are no formal requirements or prerequisites to study our courses.They are designed for people with little or no prior experience who would like to upskill, reskill or explore new skills.These courses are delivered 100 percent online with 24 / 7 student access.
No, you do not need to have finished school to study this course, this course is available to everyone.
Our courses are provided 100% in English. However, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly to help assist you through the course.
All our courses are accessible online on most devices, all you need is access to the internet. You can start this course as soon as your payment is received, simply go to your login email, follow the link and insert your username and password to access the online learning material. No textbooks or stationary required, all learning resources are provided in our learning platform. Remember you can complete your course at your own pace in your own time.
As soon as you complete the course payment, you will receive a confirmation email and tax receipt. This email will contain your course login details (username and password), as well as instructions on how to access and log in to your course. Please check your junk/spam folder in the event that you do not receive this email.
Once you are enrolled you will have access to our 24/7 tutor! Need to ask a course question or need general support, simply communicate with your mentor through our online platform support request or email support@onlinecoursesaus.com.au.
Want to know what its like to study with Online Courses Australia? Watch our online student DEMO. Online learning is easy, if not easier than learning face to face. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. If you have a busy life, then online learning is for you!Of course, you will need to be able to self - manage your time and be organised, but with our support, you will soon find yourself settling into a comfortable rhythm of study.
At Online Courses Australia we provide you with LIFETIME access to your course. Therefore there is no time limit for completing your certificates. It can be studied in your own time at your own pace.This allows you to pause and resume your studies at anytime.
Each course page on our website provides a number of study hours (underneath the course title at the top of the course page).This is a guide only, some of our students complete their studies in half the time, this is depending on how much study time you are dedicated to.
Yes, all our courses have been designed to be interactive with different learning styles. We are very proud of our online learning platform and how easy it is to navigate. We are constantly investing in our courses to make them even more enjoyable for our students.
Job Squad was developed by Online Courses Australia to help our students achieve employment success. Currently, we are offering this program FREE with every course or bundle purchase. We have received hundreds of great reviews for this program and are excited to provide this service.
You can contact our support team, at any time through live chat on our website, via our student log in learning platform, email support@onlinecoursesaus.com.au, or by calling 1300 611 404.
You don't need to be a computer expert to succeed with our online training, however basic computer skills are needed to study comfortably. Such skills as typing, navigating the internet and use of common computer software such as Microsoft word, excel etc..
Technical Support
Technical Support
You don't need to be a computer expert to succeed with our online training, however basic computer skills are needed to study comfortably. Such skills as typing, navigating the internet and use of common computer software such as Microsoft word, excel etc.
Would you like to know what its like to study with us? Check out our online DEMO. Online learning is easy, if not easier than learning face to face. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.Of course, you will need to be able to self - manage your time and be organised, with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
You can contact our support team, at any time through live chat on our website, via our learning platform, email support@onlinecoursesaus.com.a, or by calling 1300 611 404.
Assessment & Quizzing
Assessment & Quizzing
Yes, you will be required to complete a multiple-choice test online at the end of each learning module. You will be able to attempt this test as many times as you require, you will need 100% correct answers to move on to your next module. This is to ensure you have read and understood all your resource/learning pages.
Would you like to know what its like to study with us? Check out our online DEMO. Online learning is easy, if not easier than learning face to face. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.Of course, you will need to be able to self - manage your time and be organised, but with our help, you'll soon find yourself settling into a comfortable rhythm of study.
You can contact our support team, at any time through live chat on our website, via our learning platform, email (support@onlinecoursesaus.com.au), or by calling 1300 611 404.
Accounts & Payments
Accounts & Payments
We accept payments via all major Credit Cards, Paypal, Apple Pay and Bank Transfer. We also offer weekly payment plans for as little as $50 per week.
Yes, you can do this by purchasing individually via website or send us a request via email at support@onlinecoursesaus.com.au.
Yes, you can request for an invoice via email at support@onlinecoursesaus.com.au
Yes, you can purchase this course as a gift, simply send an email to support@onlinecoursesaus.com.au with the course details. We will organise a email Gift Card for you.
Yes, you can customise your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email support@onlinecoursesaus.com.au and we will create them for you.
You can contact our support team, at any time through live chat on our website, via our learning platform, email (support@onlinecoursesaus.com.au), or by calling 1300 611 404.
Course Completion
Course Completion
You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. You can also include it in your resume/CV, professional social media profiles and job applications. Our completion Certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.
Our courses are designed to give you the skills you need to help you try a new career, obtain employment or progress in your existing career, unfortunately we cannot guarantee you a job as there are two many variables at play. Gaining employment will be between you, your employer and whether you meet the required skills and personally traits wanted.
Studying and completing our courses will show employers that you have the passion and knowledge in your desired field, additionally you will gain more confidence in your area of expertise.
Our Certificates are valid for life and do not need renewing.
All our courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go. Email us to create a course bundle today: mailto:support@onlinecoursesaus.com.au
You can contact our support team, at any time through live chat on our website, via our learning platform, email (support@onlinecoursesaus.com.au), or by calling 1300 611 404.
Cancellation & Deferral
Cancellation & Deferral
Yes, we have a 7-day money-back refund guarantee. Just send us an email to support@onlinecoursesaus.com.au with the subject REFUND so we can accommodate your request.
You can contact our support team, at any time through live chat on our website, via our learning platform, email (support@onlinecoursesaus.com.au), or by calling 1300 611 404.
