Frequently Asked Questions

Our FAQs could help you quicker

You're here because you may have an issue that needs resolving, and we're here because we love to help! Please see below for categories of common issues, and more specifically links to answers that will helpfully resolve them.

Getting Started

How long will my course take?

All our courses are self-paced. This means they can be completed as quickly or as slowly as you like. The only limitation you have is the course access period - this is the default amount of time you are given to access and complete the course. At this time, we offer unlimited access to our courses and this includes access to updates on the course. See our terms and conditions for more information.

I would prefer to complete my study using workbooks/paper resources. Is it possible for you to post paper copy resources to me?

Although all of our courses are 100% online, most include learning guides in the form of printable pdf’s. You may print these off any time and use them as work books.

Do I need to purchase any textbooks or other resources to complete my course?

No, you do not require any additional resources to complete your course online.

Online Study Tips

Once you are enrolled as a student, you will have access to additional resources including online study tips, resume development and career services.

Technical Support

Assessments & Quizzing

Accounts & Payments

Course Completion

Cancellation & Deferral