Online Courses Australia Pty Ltd (OCA) make every effort to ensure that all the information and content on our website and in our courses and course materials are accurate and kept up to date.
OCA do not guarantee the accuracy, reliability or currency of the materials or information we provide.
OCA gives no warranty, makes no representation, nor gives any undertaking, whether express or implied, nor do we assume any liability, whether direct or indirect, nor responsibility for the accuracy, completeness or usefulness of any information, content, courses or course materials provided by us.
The courses, course materials, and information provided by OCA do not purport to constitute professional advice. OCA accepts no responsibility for and makes no representations, whether express or implied, as to the accuracy or reliability in any respect of any course material, course or information provided by us.
Except to the extent provided by legislation, we do not accept responsibility for the consequences of or any reliance which any person may place on any course material, course or information supplied by OCA.
OCA will not be liable to you or any other person for any loss or damage (including direct, consequential, economic loss or damage) however caused and whether by negligence or otherwise, which may result directly or indirectly from the use of course material, or information or a course provided by OCA.
You acknowledge that you participate in any course offered by OCA, having first acknowledged and agreed to the terms of the disclaimer set out above.
You further acknowledge that any course offered by OCA will not lead to any formal accreditation, certification or qualification and may not be recognised as prior learning with respect to any other accreditation, certification, or qualification.
You waive any right to make any claim against OCA or any of its directors, officeholders, employees or contractors in respect of any information, course or course materials that may be provided to you or upon which you may otherwise have relied.
You agree not to commence any proceedings or take any action to enforce or maintain any claim against OCA or any of its directors, officeholders, employees, and contractors. You agree to indemnify OCA and each of its directors, officeholders, employees, and contractors against any liability, loss or costs arising from any breach by you of this agreement.
Claim means any claim, action, proceeding or entitlement, whether past, present or future, whether known or unknown, which you or any other person has or might have under or arising out of or in any way connected to a contract or other arrangement with us.
Us/we/our means Online Courses AUS Pty Ltd ACN 155 885 242.
Users of this website are directed to the Privacy & Security Notice.
You will be eligible for a refund of fees paid ONLY if you, the student, decide to cancel within the 7-day money-back guarantee period. Please note there is an admin fee of $50 for a Debit Success account and $250 for a Zeefi account (to cover processing fees/set up fees we incur).
You will need to pay these fees in total if you have incurred additional late/failed payment fees with our payment plan provider (Debit Success or Zeefi). Apply to cancel your course now.
Online Courses Australia does not offer full refunds outside of the 7-day period under any circumstances due to our significant intellectual property and goodwill. If you have further questions, don't hesitate to get in touch with us at: email@example.com.
No refund of fees or release from financial commitment will be granted for the non-completion of studies.
OCA has a fair and equitable process for dealing with student complaints and appeals.
OCA has a three-tiered approach to complaints:
If you have a complaint about anything related to your course, you should first try to resolve the problem by speaking to one of our team members. However, if you feel that you cannot do this or if your complaint or concern is about something that is not directly related to your course, you may contact Student Support Services. If you cannot resolve your problem by the informal discussion, you can make a formal complaint using the appropriate form – contact Student Support for a copy of this form at firstname.lastname@example.org.
You can continue to access your course online, permitting:
Permitting your course access is current (see above); your Unlimited Course Access subscription is unlimited. Any new topics we release will be automatically added to your account.
OCA collects and uses personal information for the following purposes:
OCA may contact you via a variety of measures, including by telephone, email, SMS or mail. All communications from OCA will be via your contact details recorded on file. You may also engage with OCA via various social media platforms, which collect and store your personal information and data. It is your responsibility to keep your details up to date. You may update your contact details or preferred method of communication, unsubscribe, or opt-out from any marketing communications by contacting OCA at any time.
OCA may disclose your personal information under the following circumstances:
Suppose there is a change of control of the OCA business, sale, or transfer of business assets. In that case, we reserve the right to transfer to the extent permissible by law, OCA user databases, together with any personal and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. OCA would seek only to disclose information in good faith and where we have sought to maintain confidentiality.