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Online Courses Australia (OCA) is an online education provider based in Australia, offering education to a global audience.
Disclaimer
OCA strives to ensure that all information and content on our website, in our courses, and in course materials are accurate and up-to-date. However, we do not guarantee the accuracy, reliability, or currency of the materials or information we provide.
OCA gives no warranty, makes no representation, and assumes no liability, whether direct or indirect, for the accuracy, completeness, or usefulness of any information, content, courses, or course materials provided by us.
The courses, course materials, and information provided by OCA are not intended to constitute professional advice. OCA accepts no responsibility and makes no representations, whether express or implied, regarding the accuracy or reliability of any course material, course, or information provided by us.
Except as required by law, we do not accept responsibility for the consequences of, or any reliance that any person may place on, any course material, course, or information supplied by OCA.
OCA will not be liable for any loss or damage (including direct, consequential, or economic loss or damage) resulting directly or indirectly from the use of course materials, information, or courses provided by OCA.
Acknowledgment Release and Waiver
By participating in any course offered by OCA, you acknowledge and agree to the terms of the disclaimer set out above. You also acknowledge that any course offered by OCA will not lead to formal accreditation, certification, or qualification and may not be recognized as prior learning for any other accreditation, certification, or qualification.
You waive any right to make any claim against OCA or any of its directors, officeholders, employees, or contractors regarding any information, course, or course materials provided to you or upon which you may have relied.
You agree not to commence any proceedings or take any action to enforce or maintain any claim against OCA or any of its directors, officeholders, employees, and contractors.
You agree to indemnify OCA and each of its directors, officeholders, employees, and contractors against any liability, loss, or costs arising from any breach by you of this agreement.
"Claim" means any claim, action, proceeding, or entitlement, whether past, present, or future, whether known or unknown, which you or any other person has or might have under or arising out of or in any way connected to a contract or other arrangement with us.
"Us/we/our" refers to Online Courses Australia Pty Ltd ACN 155 885 242. Users of this website are directed to the Privacy & Security Notice.
Enrolment Agreement
As an OCA student, you:
Acknowledge and confirm your acceptance of OCA’s “Terms and Conditions.”
Agree to abide by and adhere to OCA’s “Terms and Conditions” at all times.
Understand the responsibilities associated with course fees and payment plan requirements.
Course Materials and Resources
Courses are provided in an online learning environment and may not be downloadable. The content in the online course materials, including copyright and all other intellectual property contained therein, remains the property of OCA. Course materials and assessments are subject to change. Course access is granted for lifelong learning. Course study hours are estimates only.
Course materials are provided online via our award-winning Learning Management System (LMS) 24/7. Course materials include online resources such as interactive and written learning content, videos, quizzes, and assessments. The LMS may occasionally be unavailable during scheduled maintenance.
Assessment and Quizzes
Assessments are included in courses that lead to a pathway qualification and other courses deemed appropriate. Quizzes are included in most courses.
Course Withdrawal and Refunds
Students requesting a withdrawal or refund must provide OCA with a “photo ID” and a completed “Request for Withdrawal Application Form.” The ID is used to confirm your identity and assist in maintaining cybersecurity practices, reducing the potential for fraudulent activities. No refund will be processed without proof of ID.
Refunds will not be issued after the 7-day cooling-off period (from enrolment/order date). A refund of fees will be available within the 7-day cooling-off period; however, a $50 administration fee will be charged.
Please note: If a student has participated, downloaded, or accessed more than 10% of their studies during this period, a refund will not be granted.
If students are paying via a payment plan, such as Debit Success:
You will be required to pay the OCA withdrawal administration fee of $50. These fees must be paid in full, including any additional fees incurred due to late or failed payments.
Failed Payment Fees: A late payment fee, as indicated on your enrolment confirmation, is payable by the customer to Debit Success for each reversal of a payment initiated by Debit Success in accordance with this contract. Payment plan fees and charges may vary for different providers, such as Student Pay. Please contact your provider for detailed information.
No refund will be provided after the cooling-off period.
Course Commencement
Unless otherwise agreed, the course commencement date will be the date of issuance of a username and password for online course access.
Course Changes and Updates
OCA is dedicated to providing students with the most current and relevant information. Therefore, we may periodically update, change, or amend our courses to ensure they remain up-to-date and aligned with industry standards.
Course Transfer
Course transfers are permitted if you wish to withdraw from studies and can find a replacement, subject to OCA’s “Terms and Conditions.” Course transfer applications will be processed in accordance with OCA’s “Terms and Conditions.” Processing times for course transfers may take between 7 to 20 business days.
Sales/Marketing Initiative Terms & Conditions
Credit Voucher
All credit vouchers/discount coupons have the following conditions of use:
Not eligible for cash redemption
Valid for one year unless otherwise stated from the date of issue Not valid with any other voucher/coupon
One voucher/coupon is valid for use for one course
Fees and Charges
By enrolling in the course, you agree to pay the course fees (plus applicable surcharges) using the payment method you selected under the course enrolment agreement. You are required to pay the total amount of the course fees even if you do not complete your course.
Student fees will include the necessary e-learning resources, such as online interactive resources, online PDFs, or workbooks, depending on the course of study chosen.
Debit Success - Payment Plan (Interest-Free Payment Terms)
OCA offers an interest-free payment plan. By enrolling online or over the phone, you are deemed to have accepted the Debit Success terms and Conditions which can also be found on our website here.
If you enrol via a Debit Success payment plan, you will pay the following fees in addition to the total amount per week for your course access:
$25 per week payment plan: $1.15 per week processing fees + $14.95 dishonour fee (will apply in accordance with the terms and conditions of the contract if a payment is missed)
$15 per week payment plan: $0.90 per week processing fees + $14.95 dishonour fee (will apply in accordance with the terms and conditions of the contract if a payment is missed)
Furthermore:
To conduct its proper business and as required under the Education Act 2013 and other laws, regulations, and contractual agreements by which it is bound, OCA may use the student information it holds and may disclose personal information to external agencies such as government departments, bodies responsible for course moderation and professional accreditation or membership and debt collection agencies. Such agencies include, but are not limited to:
Nationally Accredited Pathway Partners/Programs
To be eligible for credit when enrolling in accredited courses, graduates of Pathway Course Bundles must enrol in qualifications with our partner RTOs within six months of completing the Micro-Credential course. Please speak to Student Support to discuss your course options at [email protected].
From time to time, nationally accredited training packages will be updated to ensure content is current with industry trends and needs. As a result, this may cause changes, amendments, and updates to your pathway course.
Centrepay Student/Customer Consent:
OCA acknowledges they must obtain customer consent via a deduction authority before a Centrepay deduction can start, increase, or restart. For any customer queries, please reference servicesaustralia.gov.au/centrepay.
Student/Customer Consent via phone recording and authorization form To set up Centrepay deductions on behalf of students. Written consent is NOT required if the customer sets
Student Obligations
Students studying with OCA MUST adhere to the following:
Students MUST NOT:
Student Conduct
Respectful and professional conduct toward our staff and mentors is essential. We are committed to addressing and resolving any issues you may encounter; however, any form of abuse toward our team members will not be tolerated. In cases of abusive behaviour, we reserve the right to cancel your course enrolment and remove you from the learning platform.
Course Expiry and Access
You can continue “lifetime access” to your course online provided:
