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Terms and Conditions

Terms & Conditions


We make every effort to ensure that all the information and content on our website and in our courses and course materials is accurate and kept up-to-date.

We do not guarantee the accuracy, reliability or currency of the materials or information provided by us.

We give no warranty, make no representation nor give any undertaking whether express or implied, nor do we assume any liability, whether direct or indirect, or responsibility for the accuracy, completeness or usefulness of any information, content, courses or course materials provided by us.

The courses and course materials and information that we provide does not purport to constitute professional advice. We accept no responsibility for and make no representations, whether express or implied, as to the accuracy or reliability in any respect of any course material, course or information provided by us.

Except to the extent provided by legislation, we do not accept responsibility for the consequences of or any reliance which may be placed by any person on any course material, course or information provided by us.

We will not be liable to you or to any other person for any loss or damage (including direct, consequential or economic loss or damage) however caused and whether by negligence or otherwise which may result directly or indirectly from the use of course material, or information or a course provided by us.

Acknowledgement Release and Waiver

You acknowledge that you participate in any course offered by us having first acknowledged and agreed to the terms of the disclaimer set out above.

You further acknowledge that any course offered by us will not lead to any formal accreditation, certification or qualification and may not be recognised as prior learning with respect to any other accreditation, certification or qualification.

You acknowledge and agree that you release us and each of our directors, officeholders, employees and contractors from all and any claims that you may otherwise have against us in respect of any information, course or course materials that may be provided to you.

You waive any right to make any claim against us or any of our directors, officeholders, employees or contractors in respect of any information, course or course materials that may be provided to you or upon which you may otherwise have relied.

You agree not to commence any proceedings or take any action to enforce or maintain any claim against us or any of our directors, officeholders, employees and contractors and you agree to indemnify us and each of our directors, officeholders, employees and contractors against any liability, loss or costs arising from any breach by you of this agreement.

Claim means any claim, action, proceeding or entitlement whether past, present or future whether known or unknown which you or any other person has or might have under or arising out of or in any way connected to a contract or other arrangement with us.

Us/we/our means Online Courses AUS Pty Ltd ACN 155 885 242.

Users of this web site are directed to the Privacy & Security Notice.

Refund and Cancellation Policy

You will be eligible for a full refund of fees paid if Online Courses AUS cancels the nominated course before you have logged in to access the course. This will incur no administrative charges or penalties.

OCA does not offer refunds or credit notes under ANY other circumstances due to our significant intellectual property and goodwill.


No refund of fees or release from financial commitment will be granted for non-completion of studies


Online Courses AUS has a fair and equitable process for dealing with student complaints and appeals.

Online Courses AUS has a 3 tiered approach to complaints:

If you have a complaint about anything related to your course you should first try to resolve the problem by speaking to one of our team members. However, if you feel that you cannot do this or, if your complaint or concern is about something that is not directly related to your course, you may contact Student Support Services. If you cannot resolve your problem by informal discussions you can make a Formal complaint using the appropriate form – contact Student Support for a copy of this form 

Course Expiry & Access

You can continue to access your course online as long as:

Unlimited Access

As long as your course access is current (see above), your Unlimited Course Access subscription is just that; unlimited. That means any new, hot topics we release will be automatically added to your account.

Collection and Use of Personal Information

Online Courses Australia collects and uses personal information for the following purposes: 

To provide information about you to our network of industry partners and contractors (consultants or contracted third parties including mentors and employers) for the purposes of assisting you to effectively manage your progress, and to support your individual needs (all third parties will abide by this Privacy Policy & Notice and the Australian Privacy Principles).

Provide information, products and services to you and request information to manage and administer those products and services (including enrolment, assessment and issuing certificates,

Respond to your queries relating to our website, our products, advice and services, 

To better understand your needs, and help us to improve our products and services,

Internal record keeping,

Circulation of promotional emails about new products and services, special offers or other information which we think you may find interesting (you may opt out at any time),

Contact you for market research or direct marketing purposes (you may opt out at any time),

Customise the website according to your interests and needs, and

To customise documents according to your business needs.

Online Courses Australia may contact you via a variety of measures including by telephone, email, SMS or mail. All communications from Online Courses Australia will be via your contact details recorded on file. You may also engage with Online Courses Australia via various social media platforms, which collect and store your personal information and data. It is your responsibility to keep your details up to date. You may update your contact details or preferred method of communication, unsubscribe, or opt out from any marketing communications by contacting Online Courses Australia at any time.

Disclosure of Personal Information                                                  

Online Courses Australia may disclose your personal information under the following circumstances:

for the purpose of providing third parties (including employers and mentors) with information about your progress,

for the purpose of providing information, products and services to clients,

to assist us with functions such as recruitment of students, work integrated learning placements or providing overseas student health cover,

to register and administer events, promotions or competitions,

to verify personal information details upon request from third parties, such as completion of courses, a request from a potential employer verifying a qualification and further enrolment into another institution,

for students under 18 years of age; information regarding attendance, progress and general well-being may be provided in order to keep parent(s) and/or guardian(s) adequately informed,

to credit reporting agencies and courts, tribunals, regulatory authorities where students fail to pay for goods or services provided by us to them,

to courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights,

to one or more Consultants for the purpose of providing information and services to you,

to the relevant third party or parties, with our client’s consent, if the matter involves third parties, and

to third parties, including agents, referral partners, the Australian Institute of Personal Trainers (AIPT) (32363), Foundation Education (22557), contractors and sub-contractors for the purposes of providing information, products and services to you. This may include parties located, or that store data, outside of Australia. All third parties will abide by this Privacy Policy & Notice, the Australian VET Data Policy, and the Australian Privacy Principles.

If there is a change of control of our business, sale, or transfer of business assets, we reserve the right to transfer to the extent permissible at law, our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. Online Courses Australia would seek to only disclose information in good faith and where we have sought to maintain confidentiality.

Online Courses Australia does not typically, or routinely disclose personal information to overseas recipients, unless the overseas recipient is a contracted third party acting on behalf of theorganisation, or an exception under the Australian Privacy Principles applies. Online Courses Australia   will only disclose personal information to overseas recipients where reasonable steps have been taken to ensure the overseas recipient does not breach Online Courses Australia  Privacy Policy & Notice, or the Australian Privacy Principles.

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