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There’s a very good reason why the role of medical receptionist is a popular one, and that’s because it’s rewarding both financially and in terms of job satisfaction. But what exactly will your day-to-day routine look like once you’ve completed your medical admin course training?

To help provide a little clarity on the subject, that’s exactly what we’ll be looking at here, so you can decide whether it’s a position that suits your personality and job aspirations. So, why not pour yourself a coffee and relax as we dig down into the day-to-day of a medical receptionist?

Medical Receptionist: Your Responsibilities

As any good medical administration course will tell you, the job of a medical receptionist is a very important one, as you’re the first face that patients will see. It’s a sociable, responsible and challenging job that involves helping people to get the treatment they need. Spending time in the role is also a great way to get into other areas of the healthcare sector, with lots of potential for progression to more senior positions like practice manager or medical secretary once you’ve gained a little experience.

Typically speaking, your responsibilities will include the following:

  • Greeting & welcoming patients
  • Answering the phone
  • Administration tasks to include filing and organization
  • Scheduling appointments
  • Taking messages for other healthcare personnel
  • Helping patients complete documentation
  • Payment and bill processing
  • Booking staff meetings
  • Monitoring & ordering medical equipment and supplies

A good medical receptionist helps their practice operate smoothly and is a valuable asset. Typically working standard practice hours, you’ll also need to be flexible enough to deal with whatever is thrown at you, as the responsibilities listed above represent just a small part of what you’ll actually end up doing each day.

Traits You’ll Need to Be Successful.

After you’ve completed your medical admin course and you’re in the position for real, you’ll need a certain set of personal traits to be a success. First of all, you’ll need to be a good communicator, ensuring that all messages are received and conveyed clearly and in good time.

You’ll also need to be highly organised, able to work under pressure - particularly during busy periods. Professionalism is another vital characteristic you’ll need to maintain, even when faced with unhappy patients looking for your help.

Get the Skills You Need For a Rewarding Career With OCA

So, as you can see, it’s a rewarding role with lots of potential, and it’s never been easier to get the training you need with Online Courses Australia. Our course in Medical Reception & Terminology gives you everything you need to become a Medical Receptionist, and it’s just one of the many CPD-approved courses that we offer. 

Created in collaboration with industry experts, our video-based training is engaging, mentally stimulating and can even be paid for in manageable instalments. If you’d like to know more about this medical administration course or any of our available online professional training, you can find what you need by visiting us online at 

However, should you wish to speak to us before enrolment, just give us a call on 1300 611 404, and we’ll do our utmost to give you the info you need. 

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