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Online Courses Australia   >   Online Courses   >  Business, Retail & Entrepreneurship   >  Advanced Sales & Customer Service Skills Certificate

Advanced Sales & Customer Service Skills Certificate

Course Bundle
Advanced Sales & Customer Service Skills Certificate Trustpilot Rating
Dollar Sign Payment Plan From Only $25 per week
60 Study Hours
Lifetime Access Available Worldwide
$449 $249

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Learn the secrets of successful salespeople and improve on your customer service skills. These skills are essential to any business and if you run your own show, they will no doubt help you grow your business. Improve your knowledge and increase business profits.

"I'm currently studying the Advanced Sales & Customer Service Skills course, I love the fact its self-paced, it fits in with my daily juggle of work, baby and everything in between. The course is easy to navigate, thought-provoking, but most of all thoroughly enjoying." - Mrs Urie

Want to know how to close more sales? Curious how successful salespeople communicate with their customers? In this course, you’ll learn how to sell professionally, close bigger deals, shorten the sales cycle, and how to make more money selling.

If you have great sales skills and advanced level customer service skills you will have a rewarding career ahead of you.

What will you learn during this course? 
How to interact with customers

How to provide a great service to customers

How to sell products and services

Quality customer service

How to establish and conduct business relationships

How to enhance the customer service experience

How to prepare & present proposals

Why should you invest in this course?
Succeeding in today's society requires a commitment to lifelong learning and professional development.

What are the key benefits of professional development (CPD)? 
Benefits include increased confidence & credibility; efficiency; ability to influence and lead; improved networking skills; currency in your skills and knowledge; achieving career goals & becoming a better employee.  You may even be able to ask for a "pay raise", employers love the staff that invest in themselves. 

Why students love learning with us
We don't use dense academic text books. Instead, we design digestible step-by-step modules and high-quality video sessions, backed by 24/7 tutorial support. The lessons are all taught on demand, and assessments are generally short answer or multiple-choice and can be re-taken as many times as needed. They’re perfect for people with busy lives and families who want to better themselves while unlocking better opportunities.
Fully CPD accredited
 
We're CPD Accredited, which means each of our modules is globally recognised for Continuing Professional Development. Once you're done, you'll have CPD points ready if you want to take your study even further.
100% online and on-demand
 
Enrol at any time and study on your own terms. Assessments are designed to improve comprehension rather than test the recall of facts in a timed setting.
Dedicated round-the-clock support
 
We're here to help, whenever and wherever you need it. Access expert support from a tutor by email or phone (Mon-Fri) or reach us on live chat, 7 days a week.
Real world, industry-led learning
 
Our courses are designed in collaboration with institutions, employers and industry experts to equip you with practical, real-world skills that will advance your career and broaden your mind.
Flexible payment options
 
Choose how and when you pay for your course. Pay upfront with your credit card or Apple Pay, set up a flexible payment plan or use Afterpay or Latitude Pay to buy now, pay later.

Certificate
Industry
Aligned
Upon successful completion of this course you will receive an OCA Certificate of Achievement in Advanced Sales & Customer Service Skills Certificate.
Certificate of Achievement
X

 
Career Pathways

  • Customer Service Manager
  • Sales Executive
  • Sales Director
  • Sales Manager
  • Account Management
  • Business Development
  • Sales Rep/Consultant
  • Administration Manager
  • Business Owner

 
Course Delivery + Learner Support

Delivered 100% online, no classroom required

Instant access (simply enrol online, anytime)

Assessments are short answer and multiple choice

Fast turnaround on marking (within 1 business day)

One on one mentor support

Live chat, 7 days a week


 
Course Topics


Our Pricing
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Upfront Cost
$449 $249

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Total Cost $249
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Minimum Weekly Cost
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Total Cost $249
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  • Lifetime Access

Weekly Cost
$25

$25 per week for 14 weeks
Flexible first payment date
(within 7 days)
Total Cost $350

Sample extract from our Advanced Sales & Customer Service Skills course

This course is designed to explore the secrets of successful salespeople and the tools to improve your customer service skills, to ultimately increase business profits.

As you progress, you will learn the techniques of how to close more sales and communicate more effectively with customers enabling you to sell professionally, close bigger deals, shorten the sales cycle, and how to make more money selling.

Interact with Customers

This topic describes the skills and knowledge required to interact with customers in delivering fundamental customer service,  to both internal and external customers. It requires the ability to greet and serve customers and respond to a range of basic customer service enquiries, including routine customer problems.

As you progress through this topic you will learn the difference between internal and external customers, how to greet and serve customers and how to respond to a range of basic customer service enquiries and how to effectively handle customer complaints following policies and procedures to meet standards and consumer laws. 

Although this course does not equate to a formal qualification you will learn how to:

  • Greet and serve customers.
  • Work with others to deliver service.
  • Provide feedback on customer service

Provide Service to Customers

As you progress through this topic you will learn how to establish rapport with customers, determine and address customer needs and expectations and respond to complaints. You will learn effective communication skills both verbal and non-verbal, how to identify customers with special needs and how to deliver additional levels of service beyond immediate requests and how to respond to customer complaints to avoid escalation to maximise customer satisfaction.

Although this course does not equate to a formal qualification you will learn how to: 

  • Communicate with internal and external customers
  • Deliver service according to defined standards.
  • Provide service to customers.
  • Respond to customer complaints.
  • Provide internal feedback on customer service practices.

Sell Products & Services

As you progress through this topic you will learn key communication skills of questioning, listening and paraphrasing to establish needs, how to sell product benefits to encourage the customer to make a decision to purchase. 

You will learn the skills to effectively handle objections, close the sale and farewell the customer to encourage customer loyalty and repeat business. In addition, you will understand the importance of product knowledge and how to keep up to date with the latest product developments to meet customer needs.

Although this course does not equate to a formal qualification you will learn how to:

  • Develop and apply product knowledge.
  • Approach customer.
  • Gather and respond to information.
  • Sell benefits.
  • Overcome objections
  • Close sale
  • Maximise sales opportunities.

If you would like to preview this customer service skills course in more detail, click on DEMO above or call our team on 1300 611 404. You may also be interested in other online professional development courses.

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