Sample extract from our Business course bundle:

This course is designed to explore the secrets of successful salespeople and the tools to improve on your customer service skills, to ultimately increase business profits.

As you progress, you will learn the techniques of how to close more sales and communicate more effectively with customers enabling you to sell professionally, close bigger deals, shorten the sales cycle, and how to make more money selling.

Interact with Customers

This topic describes the skills and knowledge required to interact with customers in delivering fundamental customer service,  to both internal and external customers. It requires the ability to greet and serve customers, and respond to a range of basic customer service enquiries, including routine customer problems.

As you progress through this topic you will learn the difference between internal and external customers, how to greet and serve customers and how to respond to a range of basic customer service enquiries and how to effectively handle customer complaints following policies and procedures to meet standards and consumer laws. 

Although this course does not equate to a formal qualification you will learn how to:

• Greet and serve customers.
• Work with others to deliver service.
• Provide feedback on customer service

Provide Service to Customers

As you progress through this topic you will learn how to establish rapport with customers, determine and address customer needs and expectations and respond to complaints.You will learn effective communication skills both verbal and non verbal, how to identify customers with special needs and how deliver additional levels of service beyond immediate requests and how to respond to customer complaints to avoid escalation to maximise customer satisfaction.

Although this course does not equate to a formal qualification you will learn how to: 

• Communicate with internal and external customers
• Deliver service according to defined standards.
• Provide service to customers.
• Respond to customer complaints.
• Provide internal feedback on customer service practices.

Sell Products & Services

As you progress through this topic you will learn key communication skills of questioning, listening and paraphrasing to establish needs, how to sell product benefits to encourage the customer to make a decision to purchase. 

You will learn the skills to effectively handle objections, close the sale and farewell the customer to encourage customer loyalty and repeat business. In addition you will understand the importance of product knowledge and how to keep up to date with latest product developments to meet customer needs.

Although this course does not equate to a formal qualification you will learn how to:

• Develop and apply product knowledge.
• Approach customer.
• Gather and respond to information.
• Sell benefits.
• Overcome objections
• Close sale
• Maximise sales opportunities.

If you would like to preview this customer service skills course in more detail, click on DEMO above or call our team on 1300 611 404. You may also be interested in other online professional development courses.