With our amazing business course bundle you can save hundreds of dollars, by getting access to ALL our business, marketing and entrepreneurship courses for one low price!
"Thank you for assisting me today and I really appreciate your help with the new business course bundle. I've just logged in and the courses look really good. Excited to get started..." - Ryan
This amazing NEW course bundle will not only save you over $1300, it will give you the career boost you are looking for.
This course bundle includes:
Advanced Certificate in Business Management (valued at $499)
Advanced Certificate in Business Administration (valued at $499)
How to Start a Business (valued at $299)
How to Write a Business Plan (valued at $149)
Marketing 101 (valued at $299)
Entrepreneurship (valued at $299)
Advanced Sales & Customer Service Skills (valued at $299)
How to Save Money (valued at $99)
Prepare and Monitor Budgets (valued at $99)
Write Complex Documents
Manage Personal Work Priorities & Professional Development
Support The Recruitment, Selection & Induction For Staff
Manage Meetings
Plan And Implement Administrative Systems
Manage Quality Customer Service
Facilitate Continuous Improvement
Lead and Manage Team Effectiveness
Coach Others In Job Skills
Prepare & Monitor Budgets
Manage Finances
Identify Hazards, Assess And Control Safety Risks
Prepare & Present Proposals
Lead And Manage People
Learn More
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This course is designed to explore the secrets of successful salespeople and the tools to improve on your customer service skills, to ultimately increase business profits.
As you progress, you will learn the techniques of how to close more sales and communicate more effectively with customers enabling you to sell professionally, close bigger deals, shorten the sales cycle, and how to make more money selling.
Interact with Customers
This topic describes the skills and knowledge required to interact with customers in delivering fundamental customer service, to both internal and external customers. It requires the ability to greet and serve customers, and respond to a range of basic customer service enquiries, including routine customer problems.
As you progress through this topic you will learn the difference between internal and external customers, how to greet and serve customers and how to respond to a range of basic customer service enquiries and how to effectively handle customer complaints following policies and procedures to meet standards and consumer laws.
Although this course does not equate to a formal qualification you will learn how to:
Provide Service to Customers
As you progress through this topic you will learn how to establish rapport with customers, determine and address customer needs and expectations and respond to complaints.You will learn effective communication skills both verbal and non verbal, how to identify customers with special needs and how deliver additional levels of service beyond immediate requests and how to respond to customer complaints to avoid escalation to maximise customer satisfaction.
Sell Products & Services
As you progress through this topic you will learn key communication skills of questioning, listening and paraphrasing to establish needs, how to sell product benefits to encourage the customer to make a decision to purchase.
You will learn the skills to effectively handle objections, close the sale and farewell the customer to encourage customer loyalty and repeat business. In addition you will understand the importance of product knowledge and how to keep up to date with latest product developments to meet customer needs.
If you would like to preview this customer service skills course in more detail, click on DEMO above or call our team on 1300 611 404. You may also be interested in other online professional development courses.
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