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Advanced Sales & Customer Service Skills | For only $299

  • Unlimited access
  • 36 Study Hours
  • Learn the secrets of successful salespeople and improve on your customer service skills. These skills are essential to any business and if you run your own show, they will no doubt help you grow your business. Improve your knowledge and increase business profits.

    "I am absolutely loving studying with Online Courses AUS! I really love being able to study where and when I want. I would recommend studying with Online Courses AUS if you want to learn at your own pace and get quality assistance." - Erin

    Want to know how to close more sales? Curious how successful salespeople communicate with their customers? In this course you’ll learn how to sell professionally, close bigger deals, shorten the sales cycle, and how to make more money selling.

    Needless to say, if you have great sales skills and advanced level customer service skills you will have a rewarding career ahead of you.

    Professional Development

    Continuing professional development' commonly abbreviated to ‘CPD' refers to the work-related learning and development that should continue throughout your career. ‘Formal CPD' involves activities such as participation in short courses (like this one) that enhance or add to your skills. It's useful to think of CPD as an investment – an investment by you in your career and an investment in your development as a professional by your employer. Both parties (you and your employer) can contribute to the investment. 

    What are the key benefits of professional development?  Benefits include: increased confidence & credibility; efficiency; ability to influence and lead; improved networking skills; currency in your skills and knowledge; achieving career goals & becoming a better employee.  You may even be able to ask for "pay raise", employers love staff that invest in themselves. 

    Industry Recognised

    Upon successful completion of this course you will receive an OCA Certificate of Achievement in Advanced Sales & Customer Service Skills.
    Career Pathways

    • Sales Executive
    • Sales Director
    • Sales Manager
    • Account Management
    • Business Development
    • Sales Rep/Consultant

    Course Delivery + Learner Support

    • Delivered 100% online, no classroom required
    • Instant access (simply enrol online, anytime)
    • Assessments are short answer and multiple choice
    • Fast turnaround on marking (within 1 business day)
    • One on one tutor support
    • Live chat, 7 days a week

    Course Topics

    Would you like to try before you buy? Checkout our Demo

    Improve your knowledge

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    Course Delivery & Start
    Start anytime flexible study
    You will have an allocated personal trainer

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    Call 1300 611 404 or start an online chat
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    Thank you for your interest. Fill out the details below, and we will be in touch with options to experience a demonstration of this course.

    Sample extract from our Advanced Sales & Customer Service Skills course

    This course is designed to explore the secrets of successful salespeople and the tools to improve on your customer service skills, to ultimately increase business profits.

    As you progress, you will learn the techniques of how to close more sales and communicate more effectively with customers enabling you to sell professionally, close bigger deals, shorten the sales cycle, and how to make more money selling.

    Interact with Customers

    This topic describes the skills and knowledge required to interact with customers in delivering fundamental customer service,  to both internal and external customers. It requires the ability to greet and serve customers, and respond to a range of basic customer service enquiries, including routine customer problems.

    As you progress through this topic you will learn the difference between internal and external customers, how to greet and serve customers and how to respond to a range of basic customer service enquiries and how to effectively handle customer complaints following policies and procedures to meet standards and consumer laws. 

    Although this course does not equate to a formal qualification you will learn how to:

    • Greet and serve customers.
    • Work with others to deliver service.
    • Provide feedback on customer service

    Provide Service to Customers

    As you progress through this topic you will learn how to establish rapport with customers, determine and address customer needs and expectations and respond to complaints.You will learn effective communication skills both verbal and non verbal, how to identify customers with special needs and how deliver additional levels of service beyond immediate requests and how to respond to customer complaints to avoid escalation to maximise customer satisfaction.

    Although this course does not equate to a formal qualification you will learn how to: 

    • Communicate with internal and external customers
    • Deliver service according to defined standards.
    • Provide service to customers.
    • Respond to customer complaints.
    • Provide internal feedback on customer service practices.

    Sell Products & Services

    As you progress through this topic you will learn key communication skills of questioning, listening and paraphrasing to establish needs, how to sell product benefits to encourage the customer to make a decision to purchase. 

    You will learn the skills to effectively handle objections, close the sale and farewell the customer to encourage customer loyalty and repeat business. In addition you will understand the importance of product knowledge and how to keep up to date with latest product developments to meet customer needs.

    Although this course does not equate to a formal qualification you will learn how to:

    • Develop and apply product knowledge.
    • Approach customer.
    • Gather and respond to information.
    • Sell benefits.
    • Overcome objections
    • Close sale
    • Maximise sales opportunities.

    If you would like to preview this customer service skills course in more detail, click on DEMO above or call our team on 1300 611 404. You may also be interested in other online professional development courses.

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