Online Courses Australia (OCA) has been named a Leader (Runner-Up) in the Australian Financial Review’s Customer Champion Awards – B2C Challenger Category, recognising the company’s innovation and excellence in delivering personalised, flexible, and student-first learning experiences.
About the AFR Customer Champion Awards
The Australian Financial Review’s Customer Champion Awards honour organisations that demonstrate exceptional commitment to customer experience, innovation, and impact.
Judged by an independent panel of CX experts, the awards highlight the businesses setting new benchmarks for engagement, loyalty, and satisfaction across Australia.
Setting a New Standard in Online Education!
The AFR Customer Champion Awards celebrate organisations across Australia that are redefining what it means to put customers first. Being recognised as a leader in the Business-to-Consumer (B2C) category highlights OCA’s unwavering commitment to helping every student reach their goals with support that goes far beyond enrolment.
From flexible payment plans and lifetime course access to one-on-one mentoring and 7-day student support, OCA’s approach has consistently placed learner success at the heart of its business model.
“At OCA, our mission has always been to make quality, industry-endorsed education accessible and personal,” says Cheryl Quang, Founder and CEO of Online Courses Australia. “To be recognised by the AFR as one of Australia’s top customer-focused organisations is an incredible honour and a credit to our team, who genuinely care about helping every student succeed.”
This acknowledgment reinforces OCA’s growing reputation as one of Australia’s most innovative education providers — not just for its course quality, but for the care and connection it builds with every learner.
It also validates the company’s continued investment in AI-driven technology, student mentoring, and career pathways.
“We see every enrolment as the start of a relationship, not a transaction,” Cheryl adds. “Our students choose OCA because they want more than an online course, they want a partner who helps them grow, stay motivated, and achieve real-world results.”
The Australian Financial Review’s Customer Champion Awards, run in partnership with global consulting firm Kearney, are among Australia’s most respected measures of customer excellence.
Unlike typical awards that rely on customer surveys or marketing performance, the AFR’s process is independent, data-driven, and highly selective.
Each year, organisations from across Australia are assessed against three key dimensions:
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Creating value for customers – delivering meaningful experiences, genuine care, and long-term impact.
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Creating value for shareholders – demonstrating sustainable growth and operational excellence.
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Excellence in approach – building systems, culture, and innovation that consistently put the customer first.
To even be shortlisted, companies must show measurable success in both customer outcomes and business performance — a balance very few achieve. Finalists are then benchmarked by Kearney analysts and AFR’s judging panel, who assess evidence across leadership, culture, data, and service innovation.
Being recognised as a Leader (Runner-Up) in the B2C category places Online Courses Australia among a small group of national brands that are redefining what “customer experience” means in 2025.
It’s a powerful validation that OCA isn’t just an online education provider it’s a company that genuinely delivers on its promise to put students first, from enrolment to graduation and beyond.
OCA’s recognition in the AFR Awards comes on the back of several key initiatives that have redefined how the company engages and supports its students:
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Personalised mentoring from real-world industry professionals
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AI-enhanced student support and progress tracking
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Flexible study options with lifetime access to all content
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Affordable weekly payment plans from just $15 per week
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Learn-n-Earn rewards program, designed to motivate and celebrate milestones
These initiatives have helped OCA achieve consistently high student satisfaction scores, repeat enrolments, and hundreds of five-star Trustpilot reviews proof that learners truly value the experience.
