Sample extract from our Advanced Certificate in Travel & Tourism course.

This comprehensive travel course is designed to enhance your skills and knowledge in this exciting industry. You will learn everything you need to know about the Travel and Tourism Industry including how to develop tourism products, manage finances and development and the skills to implement strategies based on business and marketing plans.

As you progress, you will undertake a variety of practical tasks (in an online environment) within a travel and tourism context, including accessing and interpreting travel product information and providing customer service to clients

You will learn the skill of working effectively with others in a diverse and dynamic environment, how to manage quality customer service within a competitive environment and the skills of a sales professional in establishing and meeting customer needs, suggestive selling and how to close the sale based on added value.

Develop Tourism Products

This topic describes the skills and knowledge required to manage the strategic product development process from initial research through to product establishment and monitoring.

As you progress through this topic you will learn how to conduct research and  on products inline with organisational objectives, evaluate  information sources for tourism market trends and networks, analyse market trends, needs and product and services gaps and opportunities including the use of new techologies and issues to product lifecycle.

In addition you will learn how to determine selling price to maximise profitability and create, implement, monitor and evaluate product development plan focused on marketing, communications, contractual obligations and  other business factors.

You will learn how to:

• Research the market 
• Analyse issues relevant to product establishment
• Determine profitable selling price
• Establish the product
• Monitor and evaluate the success of the product

Process Travel Related Documentation

This topic describes the skills and knowledge required to process a range of travel and tourism documentation and to identify and interpret all documentation requirements and to prepare and despatch documents within designated deadlines.

As you progress through this topic you will learn how to interpret and confirm customer and supplier information and accurately process a range of diverse travel and tourism product, service and operational documentation for multiple customer files and understand products, costs and payment arrangements when developing documents to meet customer expectations.

You will learn how to calculate costs quoted to the customer, check payment status and how to read and interpret customer reservation and operational data, complex itineraries and product information for discussions with colleagues or supervisors and how to write accurate and clearly expressed travel-related documents.

You will learn how to:

• Interpret information required for processing of documentation
• Process documentation

Access Information on Event Industry Operations

This topic describes the skills and knowledge required to access and interpret current and emerging information on event industry operations. This includes industry structure, technology, laws and ethical issues specifically relevant to event coordination. Event personnel integrate this essential knowledge on a daily basis to work effectively in the industry.

As you progress through this topic you will learn how to source event industry information and use this in day-to-day activities to maximise effective performance and understand the event industry, including main roles, functions and interrelationships of sectors and the basic aspects of key laws and ethical issues specifically relevant to the industry.

You will learn how to:

• Access and interpret relevant industry information
• Source information on event industry practice, products and services
• Source and use compliance information in daily activities
• Access and use information on events technology
• Update personal and organisational knowledge of the event industry

Construct Normal International Airfares

This topic describes the skills and knowledge required to create flight itineraries and construct normal international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares according to International Air Transport Association (IATA ) regulations.

As you progress through this topic you will learn how to accurately construct multiple and diverse normal international airfares to meet varying customer requirements, using various types of calculations, checks and mileage systems and conversions. You will understand how to configure air itineraries and complete correct airfare calculations within commercial time constraints and deadlines to meet customer needs. 

In additional you will know how to record full details of calculated airfares, minimising use of printed materials through electronic record keeping to reduce waste. You will learn how to source and interpret information provided by airlines and consolidators such as flight and fare schedules, special bulletins and websites. 

You will learn how to:

• Interpret international airfare information
• Create air itineraries and calculate international airfares
• Construct fares incorporating add ons
• Document and maintain records of calculations

If you would like to preview this travel course in more detail or find out how it can help you secure travel jobs, click on DEMO above or call our team on 1300 611 404. You may also be interested in these similar travel courses - click here.