BECOME A TRAVEL AGENT CERTIFICATE

Sample extract from our Become a Travel Agent course.

This fantastic entry level how to become a travel agent course is designed to build your knowledge and up-skill on how to become a travel agent, focusing on important skills for practical application. 

As you progress, you will undertake a variety of practical tasks (in an online environment) within a travel and tourism context, including accessing and interpreting travel product information and providing customer service to clients.

You will learn how to make bookings using a computerised reservation system, which is used widely in the travel industry, and how to provide destination advice, construct airfares and prepare travel itineraries and quotations.

Sell Products and Services

This topic describes the skills and knowledge required to sell products and services in a retail environment using professional sales techniques, encompasses key selling skills, from approaching the customer to closing the sale.

As you progress through this topic you will learn key communication skills of questioning, listening and paraphrasing to establish needs, how to sell product benefits to encourage the customer to make a decision to purchase. 

You will learn the skills to effectively handle objections, close the sale and farewell the customer to encourage customer loyalty and repeat business. In addition you will understand the importance of product knowledge and how to keep up to date with latest product developments to meet customer needs. 

You will learn how to:

• Develop and apply product knowledge.
• Approach customer.
• Gather and respond to information.
• Sell benefits.
• Overcome objections
• Close sale
• Maximise sales opportunities.

Source and use Information on the Travel and Tourism Industry

This topic describes the skills and knowledge to source and use current and emerging information on the tourism and travel industry. This includes industry structure, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism personnel integrate this essential knowledge on a daily basis to work effectively in the industry.

As you progress through this topic you will learn about the type of information to assist operational duties such as tourism trends, relevant laws and compliance requirements, current and emerging technologies and opportunities, and how to update your knowledge in the tourism and travel industry.

You will learn how to:

• Source and use relevant industry information.
• Source and use compliance information in daily activities.
• Source and use information on tourism technology.
• Update personal and organisational knowledge of the tourism industry.

Process Travel Related Documentation

This topic describes the skills and knowledge required to process a range of travel and tourism documentation and to identify and interpret all documentation requirements and to prepare and despatch documents within designated deadlines.

As you progress through this topic you will learn how to interpret and confirm customer and supplier information and accurately process a range of diverse travel and tourism product, service and operational documentation for multiple customer files and understand products, costs and payment arrangements when developing documents to meet customer expectations.

You will learn how to calculate costs quoted to the customer, check payment status and how to read and interpret customer reservation and operational data, complex itineraries and product information for discussions with colleagues or supervisors and how to write accurate and clearly expressed travel-related documents.

You will learn how to:

• Interpret information required for processing of documentation
• Process documentation

Package Tourism Products

This topic describes the skills and knowledge required to create, tailor and cost packages to meet the needs of particular markets or customers. This may include packages with complex itineraries or a wide range of products.

As you progress through this topic you will learn how to source, package and match destinations and products and how to develop and cost practical programs to meet needs of multiple customers or markets and how to integrate knowledge of industry packaging and costing processes.

You will learn how to:

• Source component products
• Package component products

If you would like to preview this tourism course in more detail or find out how it can help you secure travel jobs, click on DEMO above or call our team on 1300 611 404. You may also be interested in these similar tourism courses - click here.