CONFLICT MANAGEMENT CERTIFICATE

Online Courses Australia > Online Courses > HR, Management & Communication > Conflict Management Certificate

CERTIFICATE

Conflict Management Certificate 12 Study Hours

Payment Plan From Only $50 per week

12 Study Hours

Lifetime Access Available Worldwide

$449 $249

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100% Satisfaction Guaranteed!

Enrol Now

100% Satisfaction Guaranteed!

Conflict resolution is a critical managerial skill. This short course explores the factors that drive conflict and ways to effectively intervene and facilitate positive outcomes in any situation. By learning to identify conflict in its early stages, you'll be able to respond with confidence and effectively manage workplace situations before they escalate.

"I was a bit sceptical about using an online course I had only Googled, but they are fantastic ☺ I have just completed my course and it was amazing! Learnt a lot and whenever I needed help, it was always there for me. Never had any dramas and everyone is very friendly. Give it a go, it’s worth it!" - Felicity

Upon completion of this course you’ll be able to:

Identify and assess conflict situations
Clarify the factors and issues relevant to conflict while exploring possible resolutions using appropriate communication techniques
Conduct conflict resolution meetings with involved parties and know when to refer to mediation or counselling processes
Record and use lessons learnt in order to improve service delivery and organisational policy

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