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Conflict Management Certificate 12 Study Hours Trustpilot Rating
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$449 $249
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Conflict resolution is a critical managerial skill. This short course explores the factors that drive conflict and ways to effectively intervene and facilitate positive outcomes in any situation. By learning to identify conflict in its early stages, you'll be able to respond with confidence and effectively manage workplace situations before they escalate.

"I was a bit sceptical about using an online course I had only Googled, but they are fantastic ☺ I have just completed my course and it was amazing! Learnt a lot and whenever I needed help, it was always there for me. Never had any dramas and everyone is very friendly. Give it a go, it’s worth it!" - Felicity

Upon completion of this course you’ll be able to:

  • Identify and assess conflict situations
  • Clarify the factors and issues relevant to conflict while exploring possible resolutions using appropriate communication techniques
  • Conduct conflict resolution meetings with involved parties and know when to refer to mediation or counselling processes
  • Record and use lessons learnt in order to improve service delivery and organisational policy

For any additional questions please see our comprehensive FAQ's.

Certificate
Industry Recognised
Upon successful completion of this course you will receive an OCA Certificate of Achievement in Conflict Management Certificate.

 
Course Delivery + Learner Support

Delivered 100% online, no classroom required

Instant access (simply enrol online, anytime)

Assessments are short answer and multiple choice

Fast turnaround on marking (within 1 business day)

One on one tutor support

Live chat, 7 days a week

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Course Delivery & Start
Start anytime flexible study
 
Trainer
You will have an allocated personal trainer

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$449 $249
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Fortnightly Cost
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Total Cost $249
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Weekly Cost
$50
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7 x $50 per week
Total Cost $400
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