When working as a professional event manager, great communication is something of a prerequisite, as, without it, all those plans, deliveries and customer meetings aren’t going to get organised as they should. Hospitality and event management courses will teach you a lot, but if that knowledge isn’t backed up by effective communication, success is going to be tricky.
So, suppose you’re looking for a career change and are thinking of switching to become a professional in this sector. In that case, we aim to help you with one aspect of this particular issue by offering some tips on how you can better communicate with your clients. By reading to the end, you'll better understand how to convey your plans in a way they'll grasp.
Actively Listen To Your Event Client Needs
Part of the trick of event management is keeping your clients happy as you work your magic. One way to do so is by organising events in line with their requirements, which isn't usually possible unless you listen intently to what they need. Events and hospitality courses will teach you much, but active listening needs to come from you, especially when your clients are shy and hesitant when speaking up - which will happen sooner or later.
Get Client Clarification If You Think You Need It
When elements of an event aren't organised properly, it's sometimes because when clarification was needed, it wasn't asked for. Too often, event managers assume they knew what their client meant, only to find out further down the line that their assumption was incorrect - by which time and money have been wasted pursuing the wrong path.
Try & Avoid Using Industry Jargon
When taking hospitality management courses in Australia, you’ll come across lots of industry jargon that’s commonly used by professionals. However, the vast majority of your clients aren’t going to know what most of these terms mean. So, when discussing matters with your clients, try and think like a layman and avoid using confusing jargon that they're not likely to get.
Employ Visuals & Examples to Get Your Point Across
Describing what you're going to do at your client's event might not allow them to understand what you mean. However, by showing examples of your past work or illustrations of your plans, you can accurately convey what you intend to create in a way they'll be able to visualise - setting their expectations simultaneously.
Train For Your Event Management Career With OCA
So, as we can, there's a knack involved in effectively communicating with your clients as an event management professional. Don't worry if you feel your skills aren't quite up to scratch, as all things can be practised and thanks to OCA, it's never been easier to train for the position.
If you'd like to learn more about this or about the fact that our online courses are video-based for easy digestion and CPD-approved to make you more employable, you should visit us today at www.onlinecoursesaustralia.edu.au. While there, you’ll see that our training comes with one-to-one mentoring and live chat support 7 days a week and can be paid for in management instalments.
However, if you’d like to speak to us directly about how we offer the most mentally stimulating hospitality management courses in Australia, just call us on 1300 611 404, and we’ll be happy to guide you to your ideal training.