Would you like a career where you can work anywhere? Would you like to travel the world and get paid to do it? Do you love working with people? If this is you, our entry level tourism course - Certificate in Travel and Tourism is the perfect place to kick start your journey.
"Being that OCA is a completely online campus, I looked for every reason not to do my course through them. I looked at every AAA professional provider and the people teaching the courses. In the end, of all the providers, I went with the one I least expected to. The service is beyond what any big brand campus gives you, and everything is set out so well. Huge ups to OCA for completely turning me around! I would recommend studying through OCA to anyone who wants a real advantage. Thank you!" - Jaqui
This fascinating tourism course covers essential topics such as advanced customer service skills, working effectively with others, packaging tourism products and much more.
As a student, you will be introduced to real world concepts and examples, allowing you to discover the knowledge, attributes, skills and experience of travel and tourism operations. Suitable for several career prospects, our Certificate in Travel & Tourism short course gives you the foundational knowledge to turn your passion for the great outdoors into an exciting and adventurous career. Some of our students have gone on to work in adventure tourism; they get paid to raft down rivers and lead people through jungles!
Apply Customer Service Skills
Complete Workplace Orientation/Induction Procedures
Work Effectively With Others
Provide Service To Customers
Sell Products And Services
Show Social And Cultural Sensitivity
Process Travel Related Documentation
Book Supplier Services
Package Tourism Products
Source And Use Information On The Travel And Tourism Industry
Access And Interpret Product Information
Operate An Online Information System
Construct Normal International Airfares
Source Airfares For Domestic Flights
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This entry level tourism course is designed to kick start your journey in the Travel and Tourism Industry and provide the foundational knowledge to creating an exciting and adventurous career.
As you progress, you will learn about essential topics such as advanced customer service skills, working effectively with others, packaging tourism products and much more.
You will be introduced to real world concepts and examples, allowing you to discover the knowledge, attributes, skills and experience of travel and tourism operations.
This topic describes the skills and knowledge required to apply routine customer service skills to workplace operations in the airline industry including greeting customers, dealing with customer inquiries and complaints, monitoring customer satisfaction and taking appropriate action to satisfy customer needs when they travel.
As you progress through this topic you will learn what good customer service is and the service standards required to create a positive customer experience for customers in the airline business. You will learn how to greet customers to create a positive first impression, and how deal with customer complaints and inquiries over the phone and face to face to ensure satisfaction and repeat business, and how to record and report actions in accordance with workplace procedures.
You will learn the skills required to provide appropriate feedback on customer satisfaction,from both internal and external customers to improve customer service standards within a competitive environment.
in addition you will understand legislation and workplace procedures relating to the airline industry including consumer and privacy laws, WHS and anti-discrimination laws.
This topic describes the skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to identify customer product requirements, request and confirm these with suppliers and administer all bookings through to finalisation.
As you progress through this topic you will learn how to accurately process multiple bookings, keep accurate records of bookings and confirmations and integrate booking systems and procedures into booking activities and complete supplier bookings within designated commercial deadlines determined by the customer and the organisation. You will learn about different reservation and booking systems and sources of cost of supply, contractual arrangements and preferred supplier arrangements
In addition you will understand the different reservation and booking systems, use of terminology and abbreviations used including use of the 24-hour-clock and relevant consumer protection laws relating to the provision of products and services as described and to substitute suitable products when unable.
You will learn how to:
This topic describes the skills and knowledge required to create flight itineraries and source airfares for domestic air travel. It requires the ability to interpret flight information and conditions applicable to specific fares and to quote on airfares that meet customer needs.
As you progress through this topic you will learn how to access, identify and interpret fare information for domestic flights, fares and conditions to meet customer needs, how to source, create and check itineraries for direct and connecting flights including identify costs of concession fares.
In addition you will learn how to compare domestic airfares and quote optimum airfares that meet customer needs and record full details using electronic record keeping to minimise printed material to reduce waste.
You will learn to:
If you would like to preview this tourism course in more detail or find out how it can help you secure travel jobs, click on DEMO above or call our team on 1300 611 404. You may also be interested in these similar tourism courses - click here.
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