BUSINESS ADMINISTRATION ADVANCED CERTIFICATE

Sample extract from our Advanced Certificate in Business Administration course (Topic - Plan and Implement Administrative Systems)

Implementation Activities

There is a range of activities that may assist in the implementation of administrative systems, including:

Boosting Staff Confidence
Staff should feel confident and prepared for the changes; resistance to change is common within organisations when new systems are introduced. These feelings are usually caused by fear or failure and loss of control due to job task conditions changing;staff training and morale boosting meetings and exercises can help in boosting staff confidence and helping them to be excited about the changes.

Change Management Strategies
Change management strategies are those that are designed to investigate all the impacts that changes will have within the organisation and assist in managing change to ensure that a seamless and efficient transition can be made. Change management includes:

• Communicating change requirements

• Putting strategies in place to roll the old system into the new

• Training staff in the new system Putting the new system in place

• Managing any issues that may arise due to the changes

• Reviewing all changes made and modifying them if required

Changing Team/Organisational Culture
The culture of a team or organisation is the values and underlying attitudes that exist within the organisation, in some cases, over time, a negative or change resistant culture may have developed. It may be necessary to put a range of activities in place to assist the growth of a positive and inclusive culture that embraces change and is naturally creative and innovative. Activities that can be used to change team culture include:

• Team building exercises

• Training in innovation

• Celebrating change and ideas

• Encouraging teams to look at challenges differently

Ensuring System Functions Correctly
It will be necessary to map and test all systems once they are implemented to ensure that no unexpected errors have occurred. It is much easier to make small changes to the system right after implementation rather than waiting until the errors pile up without anyone knowing.

External Consultants
System implementation is a technical and complex task and it may be necessary to seek the assistance of a range of external consultants, in many cases, the consultant will be included with the purchase of the new system from the designer or developer.

Informing Relevant People
All personnel throughout the organisation that are likely to be impacted by the system changes must beinformed, providing time for them to prepare for the changes. Preparations may include:

• Finalising old tasks and files

• Cleaning and sorting through old information to bring to the new system

• Archiving information that does not need to be brought over to the new system