One of the most popular jobs within the travel industry is that of the flight attendant, as it’s one that allows you to see the world while getting paid to do it! So, if you’ve got serious ambitions of taking the necessary flight attendant course and pursuing your dream, we aim to help you in this blog by covering 5 of the most common questions that arise during the all-important interview.
Not only are we going to cover 5 of the main questions you might get asked, but we’ll give you a steer on what kind of answer you should be given to leave a lasting, positive impression on the recruiters. We’ll even cover how easy it is to train for the role with flight attendant short courses from OCA at the end, so there are lots to get through!
So, let’s get started with those Q&As!
Question #1 - What makes you want to work for our airline?
Answer: As an aviation flight attendant course will show you, this question will almost certainly come up, as they will check to see if you’ve done your homework. Thanks to the internet, it’s possible to check out what the airline stands for, its culture and its values, so make sure your answer falls in line with their stated company ethos, e.g. integrity, passion, excellence, that kind of thing.
Question #2 - Tell us about a time when you lost your cool with a customer
Answer: Here, they’re looking for a couple of things; 1) honesty (as everyone loses their patience from time to time) and 2) how you dealt with your emotions. A great answer here would be to say that you did lose your cool, but you didn’t let it show, as you know that keeping your emotions in check was vital for the image of the company you were working for.
Question #3 - What would you do if a passenger refused to obey the rules?
Answer: You’ll get taught via flight attendant courses online, and from time to time, you’re going to experience those delightful passengers who refuse to follow the rules. Your answer must show that you’ll deal with a problem like this in the right way, so you’ll want to be saying something like, “I would try and engage personally and calmly reiterate how important the rules are in terms of everyone’s safety”. Say something along these lines, and you won’t go far wrong.
Question #4 - How would you react in the event of an emergency on board?
Answer: This interview question is about composure in the face of a crisis, and it will go a long way to showing whether it’s an appropriate career change for you. The ideal answer would be that you would follow the protocols you were trained in, control your breathing and deal with your own safety procedures. This would then allow you to make logical decisions about the safety of the passengers in a way that wouldn’t cause panic. Of course, you wouldn’t stop there, but you get the idea.
Question #5 - Why would you be a good flight attendant?
Answer: As your flight attendant course will show you, this is an important question that you’ll need to answer confidently, which will require you to practice until you can. It could be that you have extensive customer service skills, experience in dealing with problematic customers or an ability to remain calm under pressure. Also, don’t forget to mention examples of how you’ve used these skills in the past.
Train For Your Flight Attendant Career Flexibly With OCA
The interview is one of the most critical hurdles you’ll need to clear on your way to becoming a flight attendant, so we hope our tips help you in this regard. The great news is that if you’re looking to develop your skills and knowledge in preparation for your new career, it’s never been easier, thanks to flight attendant short courses like our Flight Attendant Career Sampler that’s both video-based and modular.
This makes them super-easy to digest and fits around your current obligations, and as all our courses are CPD-approved, you’ll become even more employable to prospective recruiters. So, to find out more about this or any of the online training we offer across 20+ different industries, visit us today at www.onlinecoursesaustralia.edu.au.
Alternatively, speak to us directly about our cheap, affordable online travel and tourism courses. For our flexible payment options or anything else, call us on 1300 611 404, and we’ll be delighted to help you find the ideal solution for your needs.