Learn the customer service skills you need to improve your current job opportunities. Combine your love for people and service with a career in events, hospitality or tourism. Stand out from the crowd and invest in yourself. Make the change happen today.
"This course was very enjoyable, easy enough to follow and went into good depth, increasing my knowledge of customer service across multiple industries. Will definitely help me with future career prospects. Easy way to study so much so I'm now going to attempt a diploma!" - Christopher
This course prepares you for work in a range of possible job opportunities such as the front of house, in activities, in marketing, consulting, room service, food service and more.
If you want to enhance the customer service experience or simply improve your skills in this area, enrol in this course and make the change happen today.
More Content. More Skills. More Value.
Enrol now to get instant access to this course and start learning right away.
Why students love learning with us
We don't use dense academic text books. Instead, we design digestible step-by-step modules and high-quality video sessions, backed by 24/7 tutorial support. The lessons are all taught on demand, and assessments are generally short answer or multiple-choice and can be re-taken as many times as needed. They’re perfect for people with busy lives and families who want to better themselves while unlocking better opportunities.
We're CPD Accredited, which means each of our modules is globally recognised for Continuing Professional Development. Once you're done, you'll have CPD points ready if you want to take your study even further.
100% online and on-demand
Enrol at any time and study on your own terms. Assessments are designed to improve comprehension rather than test the recall of facts in a timed setting.
Dedicated round-the-clock support
We're here to help, whenever and wherever you need it. Access expert support from a tutor by email or phone (Mon-Fri) or reach us on live chat, 7 days a week.
Real world, industry-led learning
Our courses are designed in collaboration with institutions, employers and industry experts to equip you with practical, real-world skills that will advance your career and broaden your mind.
Choose how and when you pay for your course. Pay upfront with your credit card or Apple Pay, set up a flexible payment plan or use Afterpay or Latitude Pay to buy now, pay later.
Upon successful completion of this course you will receive an OCA Certificate of Achievement
in Advanced Sales and Customer Service Skills Certificate.
- In a resort overseas
- On a cruise ship
- In a ski resort
- At a beach resort
- In a fancy 5-star hotel
- At a country motel
Course Delivery + Learner Support
Delivered 100% online, no classroom required
Instant access (simply enrol online, anytime)
Assessments are short answer and multiple choice
Fast turnaround on marking (within 1 business day)
One on one mentor support
Live chat, 7 days a week
Interact With Customers
Provide Service To Customers
Enhance The Customer Service Experience
Manage Quality Customer Service
Sell Products And Services
Make A Presentation
Prepare & Present Proposals
Establish And Conduct Business Relationships