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Advanced Customer Service Skills | For only $99

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  • Unlimited access
  • 20 Study Hours
  • Learn the customer service skills you need to improve your current job opportunities. Combine your love for people and service with a career in events, hospitality or tourism. Stand out from the crowd and invest in yourself. Make the change happen today.

    "This course was very enjoyable, easy enough to follow and went into good depth, increasing my knowledge of customer service across multiple industries. Will definitely help me with future career prospects. Easy way to study so much so I'm now going to attempt a diploma!" - Christopher

    This course prepares you for work in a range of possible job opportunities such as the front of house, in activities, in marketing, consulting, room service, food service and more.

    If you want to enhance the customer service experience or simply improve your skills in this area, enrol in this course and make the change happen today.

    Industry Recognised

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    Upon successful completion of this course you will receive an OCA Certificate of Achievement in Advanced Customer Service Skills.
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    Career Pathways

    • In a resort overseas
    • On a cruise ship
    • In a ski resort
    • At a beach resort
    • In a fancy 5-star hotel
    • At a country motel

     
    Course Delivery + Learner Support

    • Delivered 100% online, no classroom required
    • Instant access (simply enrol online, anytime)
    • Assessments are short answer and multiple choice
    • Fast turnaround on marking (within 1 business day)
    • One on one tutor support
    • Live chat, 7 days a week

     
    Course Topics

    Would you like to try before you buy? Checkout our Demo

    Improve your knowledge

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    Course Delivery & Start
    Start anytime flexible study
     
    Career Salary Range
    $40,000 - $110,000
     
    Trainer
    You will have an allocated personal trainer

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    Do you have any questions?
    Call 1300 611 404 or start an online chat
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    Best Value Option
    Unlimited access
    Total Cost

    $99

    "At this price, you can't afford to make any excuses!"
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    Sample extract from our Advanced Customer Service Skills course.

    This course is designed to explore the secrets of successful salespeople and the tools to improve on your customer service skills, to ultimately increase business profits.

    As you progress, you will learn the techniques of how to close more sales and communicate more effectively with customers enabling you to sell professionally, close bigger deals, shorten the sales cycle, and how to make more money selling.

    Provide Service to Customers

    This topic describes the skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. 

    As you progress through this topic you will learn how to establish rapport with customers, determine and address customer needs and expectations and respond to complaints.You will learn effective communication skills both verbal and non verbal, how to identify customers with special needs and how deliver additional levels of service beyond immediate requests and how to respond to customer complaints to avoid escalation to maximise customer satisfaction.

    You will learn how to:

    • Communicate with internal and external customers
    • Deliver service according to defined standards.
    • Provide service to customers.
    • Respond to customer complaints.
    • Provide internal feedback on customer service practices.

    Apply Customer Service Skills within the Airline Industry

    This topic describes the skills and knowledge required to apply routine customer service skills to workplace operations in the airline industry including greeting customers, dealing with customer inquiries and complaints, monitoring customer satisfaction and taking appropriate action to satisfy customer needs when they travel. 

    As you progress through this topic you will learn what good customer service is and the service standards required to create a positive customer experience for customers in the airline business. You will learn how to greet customers to create a positive first impression, and how deal with customer complaints and inquiries over the phone and face to face to ensure satisfaction and repeat business, and how to record and report actions in accordance with workplace procedures.

    You will learn the skills required to provide appropriate feedback on customer satisfaction,from both internal and external customers to improve customer service standards within a competitive environment.

    in addition you will understand legislation and workplace procedures relating to the airline industry including  consumer and privacy laws, WHS and anti-discrimination laws. 

    You will learn how to: 

    • Deal with customer inquiries
    • Monitor customer satisfaction

    Enhance the Customer Service Experience

    This topic describes the skills and knowledge required to provide professional and personalised customer service experiences.

    As you progress through this topic you will learn how to determine and meet customer preferences, develop customer relationships, respond to difficult service situations and take responsibility for resolving complaints.

    You will learn how to:

    • Provide a quality service experience to customers.
    • Proactively respond to difficult service situations.
    • Resolve customer complaints.

    If you would like to preview this tourism course in more detail or find out how it can help you secure travel jobs, click on DEMO above or call our team on 1300 611 404. You may also be interested in these similar online tourism courses.

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