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DISCLAIMER

The material on this web site is made available for the purpose of providing information to prospective students, employers and government departments and not as professional advice.

Some material on this web site may include or summarise views, standards or recommendations of third parties. The inclusion of such material is not an endorsement by Online Courses Australia of that material and not an indication of Online Courses Australia's commitment to any particular course of action.

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The information and data in this site is subject to change without notice. Online Courses Australia makes no statements, representations, or warranties about the accuracy or completeness of, and you should not rely on, any information contained in this website/publication.

Online Courses Australia disclaim all responsibility and all liability (including without limitation, liability in negligence) for all expenses, losses, damages and costs you might incur as a result of the information on this website/publication being inaccurate or incomplete in any way, and for any reason.

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PAYMENT PLANS

All OCA payment plans are processed via EZYPAY and subject to EZYPAY fees and terms and conditions.

Refund and Cancellation Policy

Cancellation of short course by OCA

A full refund of fees paid will be made to any applicant if Online Courses Australia cancels the nominated course/unit(s) of competency. This will incur no administrative charges or penalties.

Should OCA be unable to provide all lessons to meet the student's short course completion schedule, the following will apply:

·         Course fees paid will be refunded in full; and

·         No Certificate will be issued

Withdrawal during Orientation Period

Students enrolled in a Non-Accredited Course have a 2 day orientation period. The short course commencement date is the date of issuance of the username and password for online short course access. During the orientation period students have access to the short course to ensure that the short course meets their requirements. Eligible withdrawals, for students enrolled in a short course, received during the orientation period, will receive a full refund of course fees paid, however a cancellation fee of $50 will be withheld to cover trainer and/or administration costs and will be payable in all circumstances including payment plan, charges will still be liable until the cancellation fee has been paid. Statement of Attainment/s will not be issued.

In lieu of cancellation students may,

·         defer their short course study for up to 6 months from the initial enrolment date without additional charge.

·         transfer their short course of study to any other Online Courses Australia course and incur a $50 transfer of course fee

Withdrawal after the Orientation Period

Students that choose to withdraw from a short course after the orientation period or students that fail to advise student services of their intention to withdraw within the orientation period are required to pay in full amount of the course fees. Full fees are required even if students do not complete the short course, unless otherwise advised.

·         All applications for withdrawal must be submitted in writing to Student Support.

·         In lieu of cancellation, the student may defer their course study for up to 6 months from the initial enrolment date without additional charge.

Withdrawal due to illness or hardship

Where a student is unable to complete a short course due to illness or hardship, OCA will allow a refund of fees where the following can be provided:

·         Satisfactory evidence of the circumstances must be produced

·         A cancellation fee of 30% is withheld

·         Application for withdrawal must take place prior to completion of the course

Non-completion

No refund of fees or release from financial commitment will be granted for non-completion of short course.

Appeals

Online Courses Australia has a fair and equitable process for dealing with student complaints and appeals.

If a student wishes to appeal the decision made regarding their refund application, then they should follow the Student Handbooks appeals policy and procedures.

Online Courses Australia has a 3 tiered approach to complaints:

·         Informal complaints

·         Formal complaints

·         Appeals

If you have a complaint about anything related to your short course you should first try to resolve the problem by speaking to your trainer. However, if you feel that you cannot do this or, if your complaint or concern is about something that is not directly related to your short course, you may contact Student Support Services. If you cannot resolve your problem by informal discussions, you can make a Formal complaint using the appropriate form – contact Student Support for a copy of this form.

All enquiries about your short course can be made to Student Support at enquires@onlinecoursesaustralia.com.au.

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