Customer Service Solutions
This short course will provide you with the skills to develop and maintain customer relationships and how to customise solutions for customer needs. Organisational procedures will be applied using factors such as ethics, industry practice and relevant government policies and regulations.
What will you achieve from this online short course?
The Customer Service Strategies - short course will provide you with the skills and knowledge to:
- Advise on customer service needs
- Support implementation of customer service strategies
- Evaluate and report on customer service
- Communication techniques
- Procedures to resolve customer difficulties
- Manage networks to ensure customer needs are addressed
- Satisfy complex customer needs
- Assist customer to articulate needs
Career Prospects
Anyone employed that deals with customers!
Course Delivery
This course is delivered 100% online. Upon enrolment students are issued with a log-in and password, providing access to OCA's e-learning centre.
For a full demo of the OCA student experience from enrolment to graduation Click Here
Recognition & Accreditation
Upon successful completion of these two units of competency you will receive a Statement of Attainment for part of the industry qualification in Certificate IV in Frontline Management (BSB40807) Online Courses Australia is in partnership with Registered Training Organisation 131102 to provide you first-class training and student support while you undertake your studies in this Qualification.
Units of Study
This course has 2 units of study.
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BSBCUS401A Coordinate implementation of customer strategies
This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
BSBCUS402A Address customer needs
This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
How Long Does The Course Take?
This short course should take approximately 85 hours.
Each unit should take approximately 40-43 hours. Maximum 3 months access to this online course.
