Hotel Management
Everybody needs a holiday every now and then, whether it is just a quick weekend getaway or a long vacation to an exotic location. With the tourism and hospitality industries growing Hotels and Resorts are flourishing. Our Online Courses Australia Hotel Management course will provide you with the basic knowledge and skills needed to work in hospitality, accommodation, hotels, motels and resorts.
Kick start your career in Hotel Management.
Students will learn about:
- The range of hotels in operation and their management policies
- Management structures and the way in which the workplace is organised.
- Understand the complexity of hotel management
- The importance of maintaining an overall system of control within a hotel
- The complexities and management issues relating to front desk operations.
- Equipment and understanding of linen available
- Implement facilities management systems
- Manage an activities service
- The range of food services offered in the hotel industry
Career Prospects
- Hotel management
- Resort management
- Asset management
- Valuation
- Marketing
- Planning and development
- Hospitality consulting
Course Delivery
This course is delivered 100% online. Upon enrolment students are issued with a log-in and password, providing access to OCA's e-learning centre. For a full demo of the OCA student experience from enrolment to graduation Click Here
Recognition & Accreditation
Upon successful completion of this course you will receive an OCA Certificate of Achievement in Hotel Management. There are no pre-requisites to this course.
Units of Study
This course has 9 units of study.
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1. Introduction: Scope and Nature of Hotel Management
- The Hotel Industry
- The Scope of the Industry
- The Firm in the Hotel and Catering Industry
- Hotel Management
- Planning
- Policy
2. Organisation of the Hotel Workplace
- Organisation
- The Nature and Purpose of Organisation
- The Mechanistic View of Organisation
- The Human Relations View of Organisation
- The Systems Approach to Organisation
- Organisation Structure
- The Informal Structure
- Hotel Organisation
3. Staff Management in Hotels
- Work Charts
- Communication and Coordination
- Staff Management
- Monitoring Workloads and Work Procedures
- Authority/Chain of Command
- Career Structure.
4. Control Systems
- Sources and Storage of Information
- Creating and Maintaining Information
- Creating and Maintaining Control Systems
- Types of Control
- Production Control
- Quality Control
- Sales Control
- Labour Utilisation Control
- Materials Control
- Maintenance Control
- Financial Control
- Setting Standards and Corrective Action
- Work Study
- Organisation and Methods
5. Front Desk Management (Reception)
- The Functions of the Front Office
- Customer Service
- Dealing with Grievances & Complaints
- Understanding Communication
- Conversation Development
- Using the Telephone
- Business Letters
- Promotions and Customer Relations
- Client Interpersonal Skills
- Self Esteem & Reinforcement, etc.
6. Servicing Rooms and General Cleaning
- Service Equipment
- Direct Purchase of Hire of Equipment
- Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibres, Linen Room Organisation.
7. Building and Facility Maintenance
- Daily, Periodic and Planned Preventative Maintenance
- Frequent Maintenance Problems, Safety, Furniture, Fittings
- Managing Maintenance
- Building Maintenance
- Toilets and Locker Rooms.
8. Activities Management
- Tour desk
- Gymnasium
- Events (eg. Weddings, balls etc)
- In house Services
- Recreation Facilities
- Guest Information Services
- Swimming Pools, Spa & Sauna Facilities
- Activities Management
- Tourism.
9. Food Service
- Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc)
- Kitchen Design & Equipment
- Service Facilities
- Food Service Management
- Food Purchasing
- Dealing with Complaints.
How Long Does The Course Take?
This short course should take approximately 100 hours.
Each unit should take approximately 10-12 hours. Maximum 6 months access to this online course.
Course Costs
Purchase this course online and complete it at your own pace in your own time.
Pay Now
To purchase this course, simply click on add to cart.
Save at least 15% if paid in full
Pay Now Cost$499
Payment Plan
You may pay for this course via a flexible payment plan. To do so simply select this option and click on add to cart.
$50 Deposit
$50/Week for 12 Weeks
Total Payment Plan Cost $650
