Course Costs
Full Cost: $480
Student Testimonials
"This course addressed everything, it was practical, thorough and very useful."
Joshua Ryans, Sydney
"The advice they give you is easy to apply in so many situations - whether it’s telecommunications, retail or at the family dinner table."
Prema Seedam, Gold Coast
Customer Service Solutions
Excellent Customer Service Skills are crucial to a company's success. Online Courses Australia's Customer Service Training course aims to provide a firm grounding in the realm of the service culture and ameliorate your people-related skills and soft skills. This course befits all individuals seeking a position in industries such as hospitality, retail, call centres, telecommunications, banking and airlines where they serve as the first point of contact between the business and its customers.
Customer Service is all about making your customers come back to you. Forming long-lasting relationships with the customers is of the essence. Customer service is vital in maximizing company returns.
Customer Service Training course covers all important aspects of providing unparalleled customer support, such as being a patient listener and an effective communicator. The course teaches you to be pro-active about situations and sharpen your problem solving skills. It also assists businesses in the professional development of their staff.
What will you achieve from this online short course?
This course is your handbook of tips and techniques on how to:
- Provide first class service to customers
- Handle customer complaints and resolve issues calmly
- Build positive relationships
- Tackle difficult customers and change their attitude from negative to positive
- Maintain confidentiality and respect customer privacy
Career Prospects
Customer service is becoming an integral part of all businesses, which gives you an opportunity to advance your career as a:
- Customer relations specialist
- Technical support agent
- Telemarketer
- Phone based sales consultant
- Showroom sales assistant
- Receptionist/administrative assistant
Course Delivery
Keeping in mind the commitments of our students, Online Courses Australia delivers all its courses online so they have been tailored to suit individual needs and lifestyles. This ensures that students across Australia have access to their course and support at anytime and anywhere.
On enrolment students are issued with a log-in ID and password that provides access to Online Courses Australia's e-learning centre. For a full demo of the OCA student experience from enrolment to graduation Click Here
Course design
The course comprises two units of study:
- Coordinate implementation of customer strategies
- Address customer needs
Both units can be completed in 85 hours. Students are required to complete the course within a period of three months commencing from the date of enrollment.
Recognition & Accreditation
Upon successful completion of the course students will receive a Statement of Attainment for partial fulfillment of the industry qualification in Certificate IV in Frontline Management (BSB40807).
Online Courses Australia is a Registered Training Organisation. We aim to provide you with quality training and extensive student support while you undertake your studies in this short course.
Units of Study
This course has 2 units of study.
Click here for more details
BSBCUS401A
Coordinate implementation of customer strategies
This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
BSBCUS402A
Address customer needs
This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
How Long Does The Course Take?
This short course should take approximately 85 hours.
Each unit should take approximately 40-43 hours. Maximum 3 months access to this online course.
